Virtual Universal Banker I - Fremont, OH (full-time, on-site):

Job Summary –

Responsible to build, maintain, and strengthen consumer and business relationships one customer at a time. Expected to provide exceptional customer service and recommend appropriate customer solutions with knowledge of CCB products and services in a virtual space (over phone, instant messaging chat feature ,etc.)

Essential Job Duties –

• Proficient in Helping Good People Make Good Decisions, virtually.

• Actively discovers needs and proactively recommends appropriate products and service

• Meets or exceeds sales goals set forth

• Tracks and reports completed sales and referrals

• Works with one customer at a time and transitions service requests into fulfilling financial needs

• Utilizes financial biographies to enhance customer relationships and facilitate future financial needs

• Maintains knowledge of CCB products and services while seeking opportunities to develop customer relationships. Actively identifies sales opportunities for CCB partners.

• Maintains thorough knowledge of consumer and business products and services

• Is fluent in all digital products

• Recommends and identifies revisions on all deposit products and services

• Processes IRA accounts including transfers and rollovers

• Understands the competition

• Actively seeks opportunities to refer customers to appropriate CCB partners

• Demonstrates peer leadership and provides guidance and training.

• Works closely with manager on the momentum of sales initiatives

• Ability to lead and positively motivate team of peers

• Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Completes assigned compliance training essential to job function.

• Punctual and regular attendance is required.

Requirements –

• A high school diploma

• 1-3 years of prior banking experience

• Must possess excellent judgement and decision making skills

• Strong communication skills

• Ability to present a professional image

• Ability to exercise sound judgement in resolving customer and employee issues

• Maintains a high level of confidentiality

• Position requires time management and ability to multi-task

• Stay current with bank technology

Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet