Covenant HealthCare US:MI:FREELAND DAY SHIFT - 80 HOURS PER PAY FULL TIME BENEFITED Summary: The Clinical/Clerical role appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manuals as needed; accurately documents all patient care interactions; appropriately scheduling patient appointments and adequately verifying/updating and entering patient demographic and insurance information in a manner that minimizes errors/rework and maximizes revenue for services provided; performs assigned duties as scheduled and meets deadlines. The position requires the collection of patient data and appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality; remaining calm and composed in difficult situations; prioritizing and organizing to optimize available resources; adhering to policies and procedures and leading others by example. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities: *Encourages a collaborative, cooperative relationship between team members and staff as a foundational environment for quality patient care. Exhibits reliability and flexibility. *Carries out provider orders according to established protocols. *Demonstrates the commitment to quality goals and standards. *Triages patients and patient phone calls per Covenant HealthCare policy and procedure. *Schedules office appointments, referrals/ authorizations and outpatient diagnostic testing for patients. Assures proper filing of test results, hospital information and other pertinent information in patient chart. *Obtains/verifies/updates patient demographic information and obtains/verifies insurance eligibility and benefits, entering necessary updates to system for billing purposes. Processes/tracks medical "release of information requests" consistent with HIPAA and other requirements. Distributes charts to providers in a manner that minimizes patient wait times. *Process, enter and collect for patient out-of-pocket costs, including prior outstanding balances, at time of visit. Balances daily cash and prepares/delivers bank deposit. *Responsible for prescription refills and responding as appropriate. *Timely documents completely and accurately, according to protocol, within the Electronic Health Record (EHR). *Obtains reason for patient visit and takes appropriate vital signs. *Assists provider with setup and performance of procedures including setup of sterile field. *Performs diagnostic procedures at the direction of the provider and completes controls as required by regulatory agencies. *Coordinates x-rays, ultrasounds, labs, EKG's, etc., per physician standing order. *Maintains medical records and clinical standards in compliance with regulatory agencies and Covenant HealthCare policies/procedures. *Properly administers medications. Provides patient information regarding drug interactions. Follows regulations regarding narcotic storage and maintains medical inventory log. Assures medications have not expired. *Assists patients in appropriate self-care techniques, providing pamphlets and instructions. Addresses patient questions and concerns following clinical protocols. Demonstrates awareness and sensitivity to patient rights. *Ordering practice supplies utilizing Lawson Requisition software. *Operation and maintenance of Autoclave including following sterile processes to ensure sterility of instruments for patient safety. *Knowledge of and compliance with billing rules and regulations. These include but are not limited to COBRA, HIPAA, Red Flag Rules, Advanced Beneficiary Notice (ABN), Medicare Secondary Payer, No Fault Laws and Worker's Compensation rules. Stays