Description

Robert Half is actively seeking an exceptional Customer Service Representative/Office Administrator to strengthen our dynamic team based out the Freehold, New Jersey area. This compelling role provides the opportunity for you to showcase your exceptional customer service skills in combination with your adept office management abilities.

Responsibilities:

• Act as the first point of contact for customer inquiries, addressing them via phone, email, or chat box with professionalism and efficiency.

• Deliver a superior level of customer service that surpasses expectations and creates loyal customers.

• Execute administrative tasks with precision to ensure flawless office operations.

• Collaborate meticulously with the HR Manager, offering comprehensive support across various tasks.

• Navigate business systems such as Shopify, Skuvault, and Gorgias with ease to complete diverse undertaking.

• Steer customer account monitoring and take proactive actions when necessary.

• Demonstrate resilience and adaptability by handling high volumes of tasks during peak seasons.

• Maintain immaculate customer records and expedite customer credit application processes, ensuring each task is executed with the highest degree of accuracy.

• Foster a harmonious, positive and productive workplace environment through active contribution.

Requirements

• Proven experience in customer service or related role.

• Demonstrable skills in administrative tasks, including data entry, filing, and scheduling.

• Exceptional communication skills, both written and verbal, to effectively address customer inquiries and complaints.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Strong knowledge of MS Office Suite, including Word, Excel, and Outlook.

• Excellent problem-solving skills with a customer-centric approach.

• High level of professionalism and strong work ethic.

• Ability to work cooperatively as part of a team and independently with minimal supervision.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .