Job Summary

Receive inbound and make outbound calls from debtors to collect on physician/clinic self-pay patient account balances greater than $10 through automatic dialing campaigns.

Essential Functions

• Make outbound calls and take inbound calls by utilizing Autodialer and attempt to obtain balances from customers

• Effectively analyze accounts in order to assist with questions using FACS and Athena

• Effectively communicate with teammates and management

• Handle all inbound and outbound calls with courtesy and professionalism

• Research and conduct all notes and account work using FACS.

Qualifications

• H.S. Diploma or GED required

• 0-1 years Previous Experience with Athena platform preferred

• 0-1 years Previous medical billing and/or collections experience preferred

• Preferred knowledge of CPT/ICD-9 coding

• Preferred experience in a physician/clinic setting

Knowledge, Skills and Abilities

• Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to deal with problems involving a few concrete variables in standardized situations.

• Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

Licenses and Certifications

• NHCA Collector Certification Preferred

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.