Description:

PRINCIPLE ACCOUNTABILITIES  Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.  Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.  Effectively communicate status of reported problems to all necessary parties.  Exercises solid judgment with consideration of existing system functionality, business processes, defined policies, and procedures to determine appropriate courses of action and solutions.  Develops action plans for self; Looks for and takes advantage of opportunities for improvement.  Documents troubleshooting steps, communications, and resolution details in tickets for future review. ABOUT THE REQUIREMENTS The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. Additional requirements include: DESIRED TECHNICAL SKILLS  Working knowledge of Microsoft Windows desktop systems.  Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.  Working knowledge of Azure EntraID (AzureAD) as well as legacy Active Directory and Windows server technologies.  Ability to absorb and retain information quickly.  Strong attention to detail.  Prior Help desk and desktop support experience is a plus.  Experience in distribution center operations or support is a plus.  Experience with Honeywell scanners, Zebra and HP printer support is a plus.  Basic knowledge of networking is a plus.

Skills:

Support, Desktop, Windows 10, Troubleshooting, Customer service, servicenow, azure, active directory, microsoft office, Windows, Technical support

Top Skills Details:

Support,Desktop,Windows 10,Troubleshooting,Customer service,servicenow,azure,active directory,microsoft office

Additional Skills & Qualifications:

PEOPLE SKILLS  The ability to present information in a user-friendly language.  Exceptional customer service skills.  Experience working in a team-oriented collaborative environment.  Strong interpersonal, verbal, and written communication skills.  Excellent telephone communication skills.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.