We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

As a Stryker Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker’s Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am-6pm PST. Rare late shift work and on-call work on an as-needed basis. This position reports to the Manager, Technical Support and you will be expected to work onsite in a hybrid capacity at 1950 West Cook Road, Fort Wayne, Indiana on Tuesday, Wednesday and Thursday each week.

Who we want:

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Analytical problem solvers . People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Dedicated achievers . People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do

• You will document and manage customers’ reported issues, delivering excellent customer service and managing customer expectations

• Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution

• Collaborate within the company, escalating issues and engaging others to solve hard problems

• Review product documentation prior to new releases

• Report product defects and enhancement requests

• Identify and advocate product supportability requirements

• Observe security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.

• Protect the security of medical or sensitive records to preserve their confidentiality

What you need:

• BA in Computer Science or related field or 6+ years equivalent work experience

• 2+ years’ experience in customer technical support role; hosted application environment

• Basic MS Windows system administration knowledge

• Experience interfacing with Tomcat and web service troubleshooting

• Familiarity with Windows service and performance troubleshooting and knowledge of tools such as Command line, power shell, performance monitor or other data gathering tools

• Understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI)

• Knowledge of VMWare and Amazon Web Services, Wireless (802.11 a/b/g/n) infrastructure systems a plus

• Understanding of relational database systems and SQL scripting is a plus

#IND1

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.