Description

We are inviting applications for the position of Receptionist for a well-known, company in Fort Wayne. The Receptionist will serve as the first point of contact for our visitors, handle incoming calls, manage mails and packages, and provide administrative support to various departments.

This position requires punctuality and attendance, hours are 8AM - 3PM daily with a 30-minute lunch.

• Answers and directs central phone system incoming calls.

• Notifies the appropriate IT personnel of phone system, iPad, printer, etc. malfunctions within the lobby.

• Greets visitors courteously, efficiently directing them to the appropriate PHP personnel and ensuring that the visitor follows the proper sign-in/sign-out procedures.

• Informs the Director of HR, of any suspicious and/or uncooperative visitors, notifying the proper authorities as appropriate.

• Retrieves incoming faxes and electronically routes them to the appropriate personnel in a timely manner.

• Accepts and signs for all incoming packages/mail and notifies the appropriate person of delivery in a timely fashion. Checks overnight drop box for deliveries daily or as directed by business need.

• Prepares for onsite meetings and/or alternate office hours with appropriate signage, displaying name tags, letting cleaning company know of special requests, etc.

• Maintains the order and cleanliness of the lobby at all times.

• Accepts premium payments via check or money order and prints receipts as needed.

• Ensures that checks are delivered to appropriate locations by contacting an Office Services team member.

• Provides administrative support to the Office Services Department and other departments when necessary and directed.

• Conducts routine audits of documents scanned by other individuals, ensuring data image quality, correct indexing, and that documents are scanned into the correct application.

• Consistently reaches out to employer groups and/or members who are on the National Change of Address spreadsheet to research and update member contact information per established process guidelines.

• Acts as liaison between team members and vending machine vendor to resolve any issues/concerns that may arise.

• Maintains and updates process guidelines/policies using standard office programs for the lobby/front desk with the assistance of the Facilities & Office Services Manager.

• When assigned, completes the processing/sorting of incoming mail per established process guidelines.

• Participates in company-wide and departmental quality management activities.

• Participates in training on federal and state regulations applicable to position, and adheres to same.

  Requirements • Must have experience in answering multi-line phone system

• Excellent customer service skills are required

• Demonstrated ability in data entry

• Proficiency in email correspondence is necessary

• Strong interpersonal skills are a must

• Must have knowledge of Microsoft Excel

• Proficiency in Microsoft Outlook is required

• Knowledge of Microsoft Word is essential

• Capable of organizing files efficiently

• Experience in scheduling appointments is necessary

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .