+-----------------------------------------------------------------------+ | Remote Status:On-Site | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | We're coming to Ft. Wayne! Community State Bank is seeking | | aFull-Time Client Service Specialistto join our dynamic Retail | | Banking team at our new Fort Wayne, Indiana branch. Ability to train | | in other locations prior to branch opening is required. Prior | | customer service and cash handling experience is helpful, but prior | | banking experience is not required. This position pays $17/hour to | | start. | | | | Job Title:Client Service Specialist Trainee | | Reports To:Client Service Manager | | Supervises:None | | Division:Retail | | FLSA Classification:Non-Exempt | | Pay Rate:Hourly | | | | Position Purpose:The Client Service Specialist (CSS) Trainee | | position is an entry level front-line position. The CSS Trainee will | | be trained to become a CSS I and will be responsible for providing | | exceptional client service while handling basic front-line client | | transactions and inquiries. | | | | Job Requirements | | Education:A high school diploma or equivalent required. | | | | Experience:No banking experience required. Customer service and | | cash handling experience preferred. | | | | Skills:Professional verbal and written communication skills; | | ability to type at least 30 wpm; proficiency with Microsoft Office | | software such as Word, Excel, PowerPoint, and Outlook; fluent | | communication in the English language; ability to travel occasionally | | between Bank locations as needed. | | | | Essential duties include, but are not limited to: | | CSB Cultural Expectations | | | | - Commit to learning, integrating, and modeling CSBs I CREATE core | | values: Integrity, Communication, Respect, Encouragement, | | Accountability, Trust, and Equality | | - Align to bank-wide vision, mission, and business objectives | | - Commit to continuous personal and professional growth in the | | areas of teamwork, client service, and job specific competencies | | | | | | General Job Duties | | | | - Practice an exceptional standard of client service/hospitality | | - Maintain a client first approach for both external and internal | | customers | | - Create an observably positive experience for clients | | - Work with teammates to create a collaborative environment in | | serving the customer | | - Support and celebrate teammates growth | | - Adhere to schedule (timeliness) | | - Maintain a positive attitude of helping other team members, | | inside and outside of the branch with consideration of the | | ever-changing landscape of staffing, training, and process | | improvement | | - Be willing to ask questions in order to balance the risk to the | | bank and meeting customer needs | | - Exhibit a strong commitment to accuracy and attention to detail | | in transactions, cash drawer management, confidentiality, and | | client account maintenance | | - Demonstrate the strong communication skills and practices | | necessary for interactions with customers, the Client Service | | Manager, the Branch Manager, and colleagues | | - Exhibit a willingness to ask for help when necessary and offer it | | when needed | | - Learn all basic client service transactions, including deposits, | | withdrawals, payments, cashiers checks, money orders, check | | cashing, etc. | | - Learn how to adhere to signing and transaction authority limits, | | branch security requirements, cash handling security procedures, | | and dual control procedures | | - Begin to learn signs of fraud and watch for fraudulent cash and | | transaction activity in order to protect the bank and clients | | - Begin to learn and comply with all applicable banking regulations | | and related procedures, including Reg CC, Reg B, Reg P, Bank | | Secrecy Act, etc. | | - Complete CSS Trainee training and begin CSS I training within 3-6 | | months of position start date | | | | | | Physical Demands | | | | - Frequent sedentary work that primarily involves sitting/standing | | for extended periods | | - Frequent repetitive motions that include the hands and/or fingers | | - Constant reaching with hands and arms | | - Constant operation of a computer and other office productivity | | machinery, such as a calculator, copy machine, phone | | - Constant written and verbal communication with others to exchange | | information | | - Constant state of awake and alertness | | - Occasional stooping, kneeling, or crouching | | - Frequently speaking and listening to coworkers and clients both | | in person and on the phone | | - Constant in-person attendance at job site