Summary This position is located at the Arts & Crafts Facility. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Responsibilities Circulate among patrons to assure service is satisfactory; receive and resolve customer complaints; provide information and general instructions on the use of equipment, facilitates and machinery. Assist patrons in use of the facility by checking out equipment, providing safety instructions, demonstrating new equipment, teaching classes, etc. Plan, conduct, publicize and arrange support for special events, social activities, tournaments and related functions. Leads the work of other employees. Passes on to other workers instructions received from the supervisor and starts work. Distributes and balances workload assuring that each employee has enough work to keep busy. Answers questions of other employees on procedures, policies, and directives. Provides leadership, guidance, and oversight in program operations. Provide on-the-job training to new employees. Performs other duties as assigned Requirements Conditions of Employment Qualifications Minimum Qualification Requirements: Work experience, which involved dealing with general public Best Qualified Criteria: 1. At least six (6) months work experience working in an Arts & Crafts facility AND 2. At least six (6) months work experience with RecTrac or other Point of Sale register And 3. At least twelve (12) months Customer Service experience. Applicants who meet the minimum qualifications and best qualifying criteria will be referred to the selecting official first. To be evaluated as best qualified candidate, your resume MUST clearly reflect the knowledge and experience listed under the best qualified criteria above. Remaining applicants will be referred for consideration if the certificate (referral list) is returned with no selection. Education Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is the local commuting area (U.S. Citizens and Non U.S Citizens that live within 50 miles of Ft. Novosel, AL). (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 1:00 p.m. by 03/04/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized , based on a determination that a PCS move is not in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Non-Foreign Overseas Allowances Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Applicants will be referred to selecting officials as additional vacancies occur.