Technology Systems Specialist

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Technology Systems Specialist

Salary

$50,185.72 - $90,000.00 Annually

Location

Fort Myers, FL

Job Type

Full-Time Regular

Job Number

07251KF

Department

Public Safety

Opening Date

08/27/2024

Closing Date

9/17/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

This position is part of a technical services team that manages Public Safety technical systems daily. Your tasks include:

• Analyzing and Resolving Issues: Work on software and hardware problems by analyzing, developing, implementing, and monitoring solutions.

• Providing Technical Support: Assist both internal and external users with their technical needs.

• Supporting Data Collection: Help with inter-agency data collection and processing.

• Decision Making: Use your initiative and independent judgment to make decisions and solve problems.

Duties and Responsibilities

• Ensure the security and reliability of public safety systems: This includes monitoring technology used for 911, dispatch, and emergency response to make sure everything runs smoothly and efficiently.

• Provide technical support to end-users: Help users with their desktop systems, applications, and hardware. Diagnose and fix issues related to software, hardware, and network problems.

• Manage software and hardware: Install, configure, and update desktop software and hardware components as needed.

• Handle network cabling: Install, maintain, and troubleshoot structured network cabling systems.

• Support mobile computing for emergency response: Assist with cellular networks, GPS, hardware, software, and mobile data management solutions used in public safety.

• Perform additional tasks as needed: Take on related duties as assigned.

Education, Experience, Licensing

• Education and Experience: You need either an Associate’s Degree or specialized training equivalent to two years of college in computer science, mathematics, physics, information technology, or a related field. You also need at least two years of experience in IT, database management, software configuration, troubleshooting, or a similar area.

• Experience with High Availability Systems: You should have proven experience in managing the integrity and security of systems that need to be highly reliable.

• Driver’s License: A valid driver's license with a good driving record is required.

• Background Checks: You must pass an NCIC background check and obtain a fingerprint-based security clearance from both the Lee County Sheriff's Office and the State Attorney's Office.

Supplemental Information

• Communication Skills: You must be able to communicate clearly both verbally and in writing.

• Technical Knowledge: You should have a good understanding of:

• Enhanced and next-generation 911 systems

• Emergency Medical and Fire Dispatch

• HIPAA (Health Insurance Portability and Accountability Act)

• National Incident Management System

• Work Schedule: Monday to Friday, from 8:30 AM to 5:30 PM.

  DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance

• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Medical Reimbursement Account

• Dependent Care Reimbursement Account

• Pharmacy, including Mail-Order Pharmacy

• Informed Health Lines (Nurse Hotline)

• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

• Optional Life Insurance

• Long-Term Disability (60% of pre-disability salary at no cost to employee)

• Short-Term Disability

• Sick Leave Pool

• Flu vaccinations

• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)

• Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans

• Financial Savings/Management Programs

• Eligible for membership with Suncoast Credit Union

• Employee Leave Benefits

• Holiday Pay - 11 Paid Holidays Annually

• Paid Sick Leave

• Paid Vacation Leave

• Bereavement & Civic Duty Leave

• Family and Medical Leave

• Military Family & Medical Leave

• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

Do you hold any certifications, licenses or specialized training that you believe are relevant to the position that you are applying? If yes, please list them below.

02

Do you possess a valid driver's license with an acceptable driving record?

• Yes

• No

  Required Question

Agency

Lee County Government

Address

P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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