Summary About the Position: This incumbent will serve as an Educational Technician (Student Services) in the Combined Arms Center and Fort Leavenworth, Army Management Staff College, Operations Division. Responsibilities This list is not all-inclusive: Plan and provide student support services for approximately 3500 students attending Civilian Education Systems (CES) courses. Assist with plans for classroom support requirements. Liaise between students and support agencies to resolve issues. Receive and respond to student inquiries and complaints. Assist with travel order requests and vouchers using the Defense Travel System (DTS). Assist students with billeting and transportation issues. Coordinate requests for supplies and equipment for classroom instruction. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. For qualifications determinations, your resume must contain hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). Specialized Experience: One year of specialized experience which includes providing administrative support services including maintaining records or data bases using automated systems, providing information and/or resolving customer service issues, and coordinating travel accommodations. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). -OR- Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Education, Adult Education, Business, Business Admin/Management, Statistics, or Mathematics. (NOTE: You must attach a copy of ALL your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. (NOTE: You must attach a copy of ALL your transcripts.) You will be evaluated on the basis of your level of competency in the following areas: Education and Training Program Administration Information Technology Customer Support Technical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06). NOTE: Applicants must meet all Time-in-Grade requirements and experience requirements within 30 days of the closing date of the announcement. Education Only degrees/education from a regionally accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 31 - Education Services position. You may claim military spouse preference (MSP). Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is NOT authorized, based on a determination that a PCS move is not in the Government interest. Relocation/Recruitment incentives are NOT authorized, based on a determination that they are not in the government interest. Situational Telework may be authorized in accordance with agency policy. This position is a bargaining unit position covered by AFGE local 738.