WTP Case Manager (Bilingual Spanish) - Coconut Creek, FL Coconut Creek, FL Salary Negotiable with Experience

Benefits offered after probationary period. 100% employer paid for employee only medical, dental, and vision. In addition to offering a 401K deferred compensation plan with employer match, tuition reimbursement, two (2) paid personal days, eleven (11) paid holidays, and accrual of paid leave time, the employer also pays for life insurance, short term disability and long-term disability.

General Purpose of the Position: Provide comprehensive case management and guidance to individuals on assigned caseload for the targeted Welfare Transition population. Serve as career guide and coach for assigned customers. Facilitate services to meet the customers' needs, alleviate barriers and the development of the customer's potential. Ensure that all services are delivered in accordance with federal and state mandates and organization policies and procedures. Position may be assigned a specialized focus such as: Training/Employment; Work Experience/Deferral; Transitional and Retention or Orientation/Work Registration caseload. Position requires in-person interactions with customers. Work is performed onsite at a physical location of CSBD.

Essential Responsibilities and Duties:

Develop rapport with customers and conduct assessments to help identify their needs and assist in targeting appropriate activities for their individual circumstances.

Assess specific customer needs in the areas of medical, childcare, transportation, training and education, employment, substance abuse, mental health, domestic violence and other environmental issues, in order make appropriate referrals for services.

Interpret program regulations or benefit requirements and facilitate customer access to community and program resources, including housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and others as applicable.

Adhere to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.

Counsels' customers individually, or in group sessions, to assist in identifying ways to understand life adjustments and to make changes.

Assign reasonable tasks to be accomplished by the customer.

Provide guidance to customers to assist them in understanding and overcoming personal and social problems and decision-making for developing goals and areas of need.

Determine required level and frequency of services per established program guidelines for targeted group.

Develop Individual Responsibility Plans with customers to establish a road map for achievement of educational and vocational objectives.

Ensure that the activity the customer is assigned to matches the goals of the Individual Responsibility Plan.

Coordinate and monitor services, including comprehensive tracking of customer activities in relation to Individual Responsibility Plan.

Conduct regular follow-up interviews with customers.

Document all customers' encounters through the use of comprehensive case notes, complete and submit documentation as appropriate and maintain comprehensive case files.

Identify and utilize all allowable activities and strategies to promote the success of the customer.

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