Posting Detail Information

Working TitleFront Area Administrative Coordinator, Veterinary Teaching Hospital - Open Pool

Position LocationFort Collins, CO

Work LocationPosition is fully in-office/in-person

Research Professional PositionNo

Posting Number202401661AP

Position TypeAdmin Professional/ Research Professional

Classification Title

Number of Vacancies

Work Hours/Week

Proposed Annual Salary Range$37,920 - $43,800 with benefits (salary is commensurate with experience and qualifications)

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on12/31/2024

Description of Work Unit

Veterinary Teaching Hospital

At the CSU Veterinary Teaching Hospital ( VTH ) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians.

Why work at Colorado State University?

CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!”

We are looking to add individuals to our team who have the following characteristics:

• Confidence – they expect success in what they do

• Compassion – they have genuine care and concern for others

• Commitment to Inclusive Excellence – they engage principles of diversity, equity, inclusion, and justice in all they do, valuing a supportive community where everyone’s contributions are valued, and all voices are heard

• Empowerment – they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others

• Integrity – they are honest, and others trust them

• Responsibility – they take ownership of decisions and actions

Our Investment in You

CSU is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.

These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.

Employees are benefits eligible when working a minimum of 20 hours per week;benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.

• Paid time off to include 24 vacation days, 15 sick days, 11 paid holidays annually

• Comprehensive benefits programs and services including Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more

• Robust Employee Assistance Program ( EAP ) for your overall well-being

• FREE college credit courses (up to 9-semester credits per year) through the Employee Study Privilege program

• Tuition Scholarships up to 50% for eligible family members

• FREE employee growth opportunity through CSU training and development opportunitiesAfter-school programs and summer camps for kids

• Community Discounts

• FREE MAX transit use with CSU identification

For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub athttps://hr.colostate.edu/well-being-hub/and our Benefits programs for Administrative Professional employees:https://hr.colostate.edu/current-employees/benefits/afap/.

Retirement Programs

While employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan ( DCP ) or the Public Employee’s Retirement Plan ( PERA ) of Colorado. Each plan offers a generous employer match between 10% – 21%. For more information, visit:https://hr.colostate.edu/current-employees/benefits/afap/retirement/.

Campus Culture and Principles of Community

Colorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University. For more information visit:https://hr.colostate.edu/prospective-employees/our-people/.

Tobacco and Smoke-Free

Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.

Position Summary

Be the Friendly Face and Organizational Force of Our Veterinary Teaching Hospital!

Are you a people person with a knack for organization? The Veterinary Teaching Hospital at Colorado State University is looking for a Front Area Administrative Coordinator to be the welcoming face and efficient heart of our bustling hospital. In this role, you’ll greet clients, manage front-desk operations, and ensure smooth communication between our veterinary teams and the public. If you’re detail-oriented, love working with both people and animals, and thrive in a fast-paced environment, we’d love for you to join our team!

These Front Area float positions exist to ensure adequate coverage in the Business Office, Medical Records, Reception, Call Center, and Information Desk. These positions direct clients and telephone calls to appropriate veterinary clinicians or departments from both the reception area and the call center; and to provide administrative support to clinicians and students caring for patients’ in-hospital or ambulatory by scheduling clients for optimal facility utilization using various parameters. They are responsible for entering charges for procedures performed and collects monies owed for services rendered, and also assist Medical Records in filing records, preparing charts, making copies, and handling requests for records.

When in reception area, these positions will focus on the clients when they arrive on-site and for the duration of their visit, appointment or procedure. Specifically, they will be responsible to check clients into the hospital, direct individuals, assist with client concerns, update electronic scheduling system, keep clients informed and ensure that patients are seen in a timely manner in the hospital. They will directly influence the clients’ VTH experience. These positions will support and cross cover for the call center, reception, medical records, and client services areas.

When working in the call center, these positions will focus on pre-admission/pre-registration and communications. Specifically, they will be responsible for answering all calls coming into the hospital currently on the operator line, small and large animal direct lines, scheduling appointments, paging/connecting clinicians and routing calls appropriately. These roles will also maintain online scheduling system, verify client/patient information, verify rDVM contact information, explain appointment process and procedures and determine patient service area based on nature of medical concerns and urgency of condition.

This is an essential worker position and must be willing and able to report to work as directed to perform essential and/or emergency services without delay or interruption.

These positions will have working hours between 6:30 AM-12:00 AM (midnight) and may be asked to adjust work schedule to meet the needs of the department and university.

The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not provide visa sponsorship for this position.

A bonus can be negotiated for eligible and successful candidates.

Required Job Qualifications

• High School diploma or GED .

• 6 months of general clerical experience.

• The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not provide visa sponsorship for this position.

Preferred Job Qualifications

• Call center, business office, medical record, and/or reception experience.

• Demonstrated experience with online scheduling systems.

• Strong verbal and written communication skills (assessed via written materials and during interview process).

• Independent decision-making skills (assessed during interview process).

• Flexibility – willing and able to work in several departments and flex to the needs and norms of each area.

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Application Details

Special Instructions to Applicants

Please submit a cover letter outlining your specific area(s) of expertise, resume, and the names and contact information of three professional references. References will not be contacted without prior notification to candidates.

Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

The pool is valid through 12/31/2024. Individuals wishing to be considered beyond this date must reapply.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)

Search Contactvth_hr@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you willing and able to report to work during inclement weather, without delay or interruption, to provide essential or emergency services to ensure the health, safety, and welfare of clients?

• Yes

• No

• • Currently, these positions require working hours between 6:30 AM and 12:00 PM (midnight), with the possibility of adjusting the work schedule to meet departmental and university needs. Are you willing and able to work anytime between the required hours?

• Yes

• No

• • If you answered no to the above question and cannot work the full required hours of 6:30 AM to 12:00 PM (midnight), please provide the hours you could work within that range and provide details about your availability and flexibility in your work schedule.

(Open Ended Question)

Applicant Documents

Required Documents

• Cover Letter

• Resume

Optional Documents