Position Information

Classification TitleTemporary Hourly

Employment CategoryTemporary

Is this an Hourly position?Yes

Work Hours/Week40

Overtime Eligible?Yes

Position LocationFort Collins, CO 80523

Does this position qualify for hybrid or remote work?No

Description of Work Unit

Colorado State University’s Johnson Family Equine Hospital ( JFEH ) is a state-of-the-art facility dedicated to horses. Designed with the patient and client in mind, we offer expertise in all equine specialties, all under one (180,000 square foot) roof, 24 hours a day, year round.

Search Contact Emailjoni.nelson@colostate.edu

Position Summary

Our Administrative Coordinators are Veterinary Receptionists greet clients in person as well as via phone, and assist them with check-out and billing questions.

Main responsibilities:

• Assist clients calling in to the JFEH during our night and weekend hours, quickly identify emergent calls and alert extended team.

• Work effectively and respectably both independently and as a member of a team to accomplish high quality client and patient care.

• Accurately enter client and patient information into the electronic medical record.

• Multi-task between phone, computer and in-person responsibilities in a fast-paced environment.

• Remain calm and focused to provide the best experience for clients and patients during emergent situations.

• Other duties as assigned.

Employees can expect at least 1 weekend 8am – 5pm shift per week. Initial training will be provided during work week and will require a few weeks of part-time daytime hours.

Candidates may be interested in this role because of the career growth opportunity and/or income supplementation as a part-time job. This role is not benefits eligible, however employees may apply for other benefit-eligible roles in the future. This role does earn sick time based on the number of hours worked.

Position Minimum Qualifications

• High school diploma or GED .

• Must be available and willing to regularly work at least one weekend shift per week.

• Professional verbal and written communication skills.

Preferred Qualifications

• Experience in veterinary clinic setting (reception or clinic floor).

• Previous equine and livestock experience or exposure.

Posting Details

Working TitleAdministrative Coordinator (Day Shift)

Posting Number202400771T

DepartmentVeterinary Teaching Hospital

Salary Range$18.23 - $20/ hour dependent on experience

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• For detailed benefit plan information for eligible employees, visithttps://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/andhttps://hr.colostate.edu/prospective-employees/our-perks/.

• For the total value of CSU benefits in addition to wages, visithttps://hr.colostate.edu/total-compensation-calculator/.

• For more information about why Fort Collins is consistently ranked in the top cities to live in, visithttps://hr.colostate.edu/prospective-employees/our-community/.

Close Date01/31/2025

Special Instructions to Applicants

To apply, please email your resume and cover letter to Joni Nelson at: joni.nelson@colostate.edu. References will not be contacted without prior notification to applicant.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Job Duties

Job Duty CategoryCustomer Service

Duty/Responsibility

Provides excellent customer service to clients, referring veterinarians, clinicians, and students by listening and assessing needs, as well as by applying a working knowledge of veterinary terminology to adequately communicate and support serves by supplying information and directing patient/client case inquiries appropriately. Assesses the emotional needs of clients and responds accordingly. Solves problems and directs activity by acquiring facts and assessing the severity of situations in accordance with needs and hospital policy. Apprises clients, veterinary students, and clinicians of any functional area guidelines, protocols and procedures. Utilizes multiple communication systems to successfully communicate vital information, route calls, and transmit messages. Utilizes phone and pager system.

Percentage Of Time35

Job Duty CategoryScheduling

Duty/Responsibility

Schedules appointments by matching available dates and times with client and clinician requirements; verifies availability of specialized departments and equipment. Educates clients, technicians, students, or clinicians about appointment prerequisites to ensure delivery of requested/recommended services. Gathers information to determine if requested services are appropriate and apprises client of best situation for desired outcome.

Percentage Of Time15

Job Duty CategoryCharge and Collecting Payments

Duty/Responsibility

Audits charges, ensuring completeness and accuracy utilizing the patient’s medical record and information from clinicians, students, staff, clients and service areas. Works with Urgent care to enter any charges that are not accounted for.

Explains policies regarding VTH’s billing system to students, doctors, staff and clients. Receives and posts payments for invoices. Balances and enters deposits from previous day’s transactions. Quotes prices for services. Educates clients about the hospitals billing process and extended service areas potentially entering charges the next business day.

Percentage Of Time20

Job Duty CategoryScanning and Report Review

Duty/Responsibility

Serves as a communication link between the daytime and the evening/weekend activities and services. Scans medical documents into the electronic medical records. Reviews reports and helps identify accounts that need attention. Utilizing reports to send invoices via email to clients at 7, 30, 60, 90 and 120 days.

Percentage Of Time15

Job Duty CategoryDocumentation/Ordering

Duty/Responsibility

Enters client and referring veterinarian data. Completes of appointment paperwork. Ensures that the hospital’s “Consent to Treat” authorization is signed by the client. Retrieves, assembles, files, maintains, and copies medical records. Maintains the fax machine and printers. Monitors, orders and replenishes the brochures.

Percentage Of Time15

References

Minimum References Required3

Maximum References Required3

Documents Needed To Apply

Required Documents

• Resume

• Cover Letter

Optional Documents