Job Information
CompuCom Support Technician in Folsom, California
e X cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client is currently seeking a talented Support Technician to join their team for a hybrid position based in Folsom, CA.
Duties and Responsibilities:
Installing and configuring OS on client laptops
Migrating client data from previous machine to new laptop
Preparing old equipment for re-dispositioning and e-waste handling
Processing and testing failed systems returned from clients, diagnosing and creating repair tickets for "Return For Maintenance”
Processing assets returned from clients leaving the company
Cleaning and testing used systems for redeployment
Ensuring all client inventory assets are stored and distributed in a clean and professional manner
Communicating with customers via phone and email
Troubleshooting laptops from remote users to repair / replace and send back to user
Updating the client ticketing system and database
Assisting with asset inventory audits
Assisting with cross training for other positions within client PC Logistics and Delivery and IT Service Center teams to provide backfill coverage and aid rotation
Skills and Qualifications:
Minimum of 3+ years of technical experience desired
Must be able to lift up to 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills
Must have excellent written / verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 8 and Windows 10
Technical certifications preferred
$23.15 - $24.79 per hour
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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