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As an IT Principal Architect, ServiceMax you will be responsible for leading and coordinating the design, configuration, build, test, and deployment of Stryker's ServiceMax product solutions. In this role, you will work closely with both IT and business stakeholders to ensure the effective implementation and optimization of the ServiceMax application. You will also play a crucial role in translating business needs into innovative technical solutions and fostering communication across various business groups, IT teams, and vendors.

This position is a hybrid role, requiring 2-3 days per week on-site at our local Stryker offices

Who we want:

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Network builders. People who build connections with other teams and divisions and coordinate cross-functional collaboration.

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

What you will do:

• Leadership and Coordination

• Lead the design and deployment of ServiceMax solutions, ensuring alignment with business requirements and architectural standards.

• Stakeholder Engagement

• Collaborate with business analysts and stakeholders to gather and analyze requirements, enabling strategic and effective solutions.

• Communication and Collaboration

• Facilitate clear communication between business stakeholders and IT technical teams, building strong cross-functional relationships.

• Technical Design and Implementation

• Participate in technical design, prototypes, QA/testing, and delivery of solutions. Identify opportunities for process improvements and technical efficiencies.

• Documentation and Support

• Define and document interfaces between components and solutions. Author system and technical documentation.

• Team Leadership and Mentorship

• Lead and mentor Solution Analysts, providing oversight and guidance.

• Solution Life Cycle Management

• Support and participate in the planning and implementation of the ServiceMax application.

What you need:

• Bachelor’s Degree in Computer Science, Engineering, Information Systems, Business, or a related field required.

• 8+ years’ experience in an IT Architecture role, with Salesforce Service Cloud required.

• 2+ years’ experience in deploying ServiceMax solutions, or similar service cloud implementation experience preferred.

• Knowledge of and ability to drive IT methodologies such Software Development Lifecycle (SDLC) and Agile and/or Waterfall methodologies required.

• Knowledge of service processes or experience in implementing service projects or processes required.

• Knowledge of Lean, ITIL, PPM, PMO standards and processes preferred.

• Experience with global system rollouts and enterprise solution methodologies preferred.

• Salesforce/ServiceMax certification preferred.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.