This Position is for a Relationship Banker I with a work location in Florence, MS.

Category Branch Banking  

Type Regular Full-Time  

Job Grade 5  

FLSA Status Non-Exempt  

Working Hours 35 to 40 hours weekly | M-Th 8 -4:30, F 8-5, Saturday Rotation 9-12  

Job Location: Company   Florence - 18009 Overview

Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer's satisfaction, loyalty, and financial well-being.  Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions.

Responsibilities

Identify customer needs and make the appropriate referrals through proactive sales/service efforts

Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.

Continually safeguard the bank's assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, and loan payments)

Maintain and balance a cash drawer. Abundant cash handling is expected

Open, close, and maintenance accounts

Must achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into sales

Making outreach calls to customers and/or prospects

Meet and greet public in a professional manner that reinforces Trustmark's service standards

All work must be performed within the bank's guidelines, policies, procedures, and standards of performance

Perform additional duties as assigned.

Qualifications

High school diploma or equivalent is required

Ability to meet sales goals in a retail environment

Basic computer skills and the ability to learn internal technology systems to perform work tasks

Understanding of basic math concepts and principles

Must pass appropriate assessment tests

Strong interpersonal and communication skills both verbal and written

Time management skills

Detail oriented - must be able to process transactions accurately and efficiently

Strong and exceptional customer service and sales skills

Ability to display professional appearance and mannerisms

Experience in maintaining and balancing a cash drawer preferred

Preferred twelve (12) months sales experience

Preferred twelve (12) months face-to-face customer service experience

Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)

Physical Requirements/Working Conditions: Must be able to sit or stand for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note: This is a brief description of this position and is not limited to those described herein.

Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

EOE/M/F/V/D