Description We are offering a contract to hire employment opportunity for a Customer Service Supervisor in Florence, Kentucky. This role is in the manufacturing industry and requires a dedicated professional to oversee our customer service team. The role involves managing customer relations, training team members, and ensuring the efficient handling of customer inquiries and complaints.

Responsibilities:

• Supervise a team of customer service representatives to ensure high-quality customer interaction

• Develop and implement training programs for customer service representatives

• Utilize CRM systems to manage and analyze customer interactions and data

• Handle complex and escalated customer service issues

• Oversee answering of inbound calls and ensure all inquiries are handled promptly and professionally

• Conduct regular audits to ensure all billing functions are performed accurately

• Utilize Microsoft Excel and Outlook for data management and communication

• Monitor and analyze customer service performance and devise plans for improvement

• Collaborate with other departments to ensure customer satisfaction

• Ensure all customer service activities align with the guidelines of the call center customer service. Requirements • Proficiency in CRM (Customer Relationship Manager) software

• Experience in answering inbound calls in a high-volume setting

• Familiarity with auditing practices

• Understanding of billing functions

• Ability to provide instructor-led training when necessary

• Proficiency in Microsoft Excel and Microsoft Outlook

• Prior experience in a call center customer service role

• Excellent communication skills, both written and verbal

• Ability to lead and motivate a team

• Strong problem-solving skills

• Ability to handle customer complaints and queries effectively

• Must have a proactive approach to improving customer service standards

• Ability to work under pressure and handle challenging situations

• Excellent organizational and multitasking abilities

• Strong knowledge of management methods and techniques

• Ability to work in a team-oriented environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .