What would I be doing?

The Lead Hotel Room Inspector is responsible for providing superior service to both the internal and external customer. Quality control through the inspection of guest hotel rooms to ensure that cleanliness and quality is held to Belterra standards. Quality of supplies, linens, and inventory that is placed in guest rooms. Ability to effectively relay information via the telephone, radio, pages, computer system, or in person. Coaching and mentoring ability to train and develop team member to provide Belterra standard level of service and quality.

Responsibilities

• The Lead Hotel Room Inspector provides superior customer service positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

• Inspects guest rooms for cleanliness and quality, ensuring Belterra standards are met or exceeded.

• The Lead Hotel Room Inspector reports rooms ready for occupancy.

• Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current Belterra SOP’s.

• The Lead Hotel Room Inspector conducts daily shift Pre-shifts, uniform inspection, and directs actions of all floor personnel.

• Reports room, hall deficiencies, problems related to structure, equipment, and plumbing to Engineering, prepares maintenance and work orders, follows up on completion with Engineering.

• The Lead Hotel Room Inspector ensures training for safe and proper usage of chemicals and equipment. Such as chemicals are being used in proper places, correct labels, correct containers, safety gear, proper storage, Bio-hazard training, Proper back protection, lifting/climbing, safety shoes, and equipment training.

• Updates and maintains correct hotel room status in computer system and on boards.

What are we looking for?

• Demonstrated knowledge of Housekeeping/Hotel department policies and procedures

• Ability to learn detailed inspection routines

• Ability to effectively empower and coach direct work of subordinates

• Basic computer, QWERTY keyboard, and office phone knowledge preferred.

• Ability to prioritize work load

• Must be able to obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations

• Must be at least 18 years of age.

• Must have Housekeeping (Hotel, Motel, Inn, etc) experience of at least 1 year. Recent experience preferred.

• Experience with inspecting/quality control and leadership is required. These skills and abilities are typically acquired through the completion of a high school education or equivalent, as well as through a minimum of one-year of Leadership or Hospitality experience in a capacity.

What would it be like to work at this property?

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

Belterra Casino Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission

We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision

Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.

Requisition ID 2024-49689

Property BELTERRA CASINO RESORT

Category Hotel

Position Type Full-Time