What would I be doing?

The Assitant Front Desk Manager position is responsible for supervising the activities of the hotel front office and bell desk on assigned shift, ensuring the smooth check-in and check-out processes for hotel guests needs are met, as well as assist with their questions and special requests.

Responsibilities

• Hires, trains, motivates, evaluates, and supervises staff in order to ensure that all team members receive adequate guidance and resources to accomplish established objectives.

• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.

• Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.

• Supervises and directs guest check‑in and check‑out process and delivery of luggage to ensure that procedures are followed and that guests are helped quickly and in a courteous manner according to Belterra’s standards.

• Investigates and resolves guest concerns or complaints in a timely and friendly manner in order to maintain positive guest relations.

• Ensures the needs of guests are being met and are consistent with the standards established by Belterra’s management. Monitors daily operations to ensure all departmental service standards are maintained.

• Prepares daily schedules according to business levels.

• Monitors equipment operations to ensure proper function, requests maintenance or revision as necessary.

What are we looking for?

• Demonstrated knowledge of hotel services operations.

• Experience with hotel/reservations property management systems.

• Understanding of property and department policies and procedures.

• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.

• Must be at least 18 years of age.

These skills and abilities are typically acquired through the completion of a high school education or equivalent and two years of hotel experience with one year supervisory experience. This knowledge and these skills are typically acquired through a Bachelor's degree in Hotel Administration or related field and two years hotel experience with one year of supervisory experience and/or a high school diploma or equivalent and seven years experience with three to five years experience in a supervisory capacity.

What would it be like to work at this property?

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

Belterra Casino Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission

We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision

Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.

Requisition ID 2024-49681

Property BELTERRA CASINO RESORT

Category Hotel

Position Type Full-Time