What would I be doing?

The Casino Host will promote and maintain the utmost integrity and the highest caliber of customer service to all patrons and employees of Belterra Casino Resort and Spa.

Responsibilities

• Maintains close ties with targeted guests through personal contact on property. This responsibility would generally consume about 75% of work time.

• Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation).

• Resolves player problems as necessary.

• Maintains goodwill with all guests.

• Ensures guests are communicated with and invited to events; supports execution through attendance and follow-up.

• Provides complimentaries according to established guidelines and sound business practices.

• Complies with state and local regulatory requirements.

• Builds and maintains relationships with target players through CIS and SFMS systems.

• Leverages property amenities/programs to targeted players.

• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on company comping guidelines.

• Uses proactive discretionary comping to encourage repeat patronage.

What are we looking for?

• One to three years experience casino/hotel, customer service, host, or telemarketing experience required.

• College degree or equivalent experience preferred.

• Ability to think independently in making decisions to maximize customer service experience and program profitability.

• Ability to effectively manage time and perform multiple tasks simultaneously.

• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.

• Excellent interpersonal skills required.

• Must have excellent oral and written communication skills.

• Must be able to listen and respond to visual and aural cues.

• Indiana ABC Permit (Liquor License) required.

• Must be at least 21 years of age.

• Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations.

What would it be like to work at this property?

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

Belterra Casino Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission

We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision

Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.

Requisition ID 2024-49593

Property BELTERRA CASINO RESORT

Category Player Development

Position Type Full-Time