Job Information
Surge Staffing-Florence Office Assistant in Florence, Alabama
We are seeking an outstanding office assistant that has experience with the HUD Section 8 voucher system. You will represent the property with professionalism and treat residents with respect and courtesy. The candidate for this position will have a strong customer service and administrative experience.
Responsibilities:
- Plans, directs, and coordinates administrative support services of multiple contracts, such as recordkeeping, document destruction, mail distribution, receptionist, and other office support services as assigned
- Provide excellent customer service to our current and prospective residents
- Maintain up-to-date tenant re-certification files and purge files as required
- Address resident complaints regarding rent and apartment repairs
- Prepare and send notices to residents regarding any account or compliance related issues
- Follow up with prospects and new residents to ensure satisfaction by sending email, cards, or making calls to finalize decisions to lease or renew
- Respond quickly and courteously to residents concerns and questions, and take prompt action to solve any issues
- Manage internal and external waiting list
- Assembles verified income, household information, and maintains active participant files in accordance with the policies and procedures of the company's and HUD's rules and regulations
- Enters program participant household and income information in database accurately and in a timely manner
- Maintains working knowledge of program requirements and HUD rules for effective maintenance of programs