Description:

Phone liaison taking member invoice or billing issues calls or potential payments (calls escalated from CSR’s). Daily work includes account reconciliation and preparing correspondence based on monthly deadlines. Ability to multitask in fast paced environment with shifting priorities. They will juggle between the clerical duties and the calls that are coming in that are being transferred to the Finance team.

• Provides clerical and data entry support to the department.

• Once a person signs up for insurance on the marketplace, they will then be contacted by a member of the Finance team to set up their copays and put a schedule together.

• This person will be on the phone daily speaking with members to help resolve outstanding medical bills that they have not paid.

• Once a payment is made they will credit the members account.

• They will then set up a payment plan with the individual or find out when a payment was mailed or will be mailed.

• They will also need to document conversations in their data base, update spreadsheets with information.

• Additional clerical duties as needed in the department. Maintains daily incoming mail and faxes.

• They could produce and pull weekly and monthly departmental reports. Maintains, tracks, and reports on several Finance functions.

• Assists supervisor with special projects as needed.

Shift: M-F 8:30AM-5PM

Essential Functions and Responsibilities:

1. Opens, sorts, reviews and stamps daily departmental mail and faxes.

2. Generates member specific reports, sends member mailings as appropriate.

3. Researches and coordinates the collection and analysis of data related to departmental responsibilities.

4. Provides support for departmental committees/functions.

5. Maintains a positive working environment and willing provides assistance as needed or directed without substantial deviation.

6. Orders departmental supplies.

7. Maintains department files in an orderly fashion.

8. Photocopies business related materials and maintains training and reference binders.

9. Assists with processing claims of low complexity on a daily basis.

10. Other duties as assigned or when necessary to maintain efficient operations of the department and the Company as a whole.

Additional Skills & Qualifications:

• Possess high school diploma or GED

• Possess one year of job-related experience working in both customer service and processing financial data.

• Experience in a Medical office or setting is preferred working with benefits and/or insurance

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.