SCOPE OF RESPONSIBILITIES:

The Chief Operating Officer of Communications and External Affairs provides leadership and strategic direction to the Marketing and Customer Service department at the Mass Transportation Authority. This position is responsible for external governmental affairs, service development, representing the MTA in community partnerships, research analysis, project management, fund development, policy strategy and supervision of key staff to support the short- and long-term strategic goals of the organization.

PRINCIPAL RESPONSIBILITIES:

• Responsible for scoping and implementing MTA's special projects and strategic initiatives, including the development and implementation of the strategic plan and long-range strategic initiatives, as determined by the General Manager/CEO.

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``` - Lead selected program-based special projects that require cross-functional engagement with key staff across the organization, and with external stakeholders, as appropriate. - Manage MTA's relationship with key external stakeholders, both locally and nationally - Represent MTA's interests at external meetings including speaking at key conferences - Identify funding sources, both traditional and non-traditional, to support capital and operating needs of the organization. - Monitor trends in federal, state, and local legislation and transit funding and provide funding strategy recommendations based on this information. - Establish relationships with local and national private foundations and organizations to increase opportunities for non-traditional funding for transit and human service projects. - Participate in budget development and management of programs. - Supervise Marketing/Customer Service department staff and activities, including providing guidance on community outreach activities, ADA-related issues, Title VI compliance and issues, approval of MTA funding for community events, and strategic direction of paid advertising opportunities - Facilitate coordination with other agencies and organizations to address transportation needs in the community and secure funding for community-based initiatives. - Assess potential projects, development of funding options to support projects, and conduct outreach to the community. - Other job duties as assigned

SKILLS AND ABILITIES

• Strong verbal and written communication skills
• Ability to write clear, structured, and persuasive funding proposals
• Innovative and detail-oriented
• Analytical skills to interpret research data for reports and grant applications
• Ability to multitask and manage projects effectively to meet firm deadlines
• Strong computer skills; must be comfortable with performing extensive internet research
• Possess a thorough understanding of federal and state regulations regarding funding and operation of public transportation
• Ability to effectively and efficiently supervise staff who work in both administration and the downtown transportation center customer service department.

EDUCATION and/or EXPERIENCE:

• Master's Degree
• Minimum of five years' experience in related field

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Salary Range: 71,034 to 104,284 *