Position Summary:

Conducts interviews to accurately identify patients and document current demographic and financial information. Starts the process to get the bill paid, while delivering exceptional customer service.

Primary Position Responsibilities:

Interviews patients and/or their representative

Obtains and documents patient's current demographic and financial information

Verifies patient's insurance eligibility and coverage

Obtains signatures and completes all required and necessary forms and consents

Work Contact Group (Internal/External)

Patients & Families, HMC Employees and Volunteers, Healthcare Providers, Visitors, Insurance Companies, Funeral Directors

Required:

High School Diploma or Equivalent

Minimum Years of Experience

Preferred:

One year of medical office or customer service experience

Knowledge, Skills and/or Abilities:

Required:

PC Skills, Excellent Customer service skills, Detailed oriented, Multi-tasking skills

Preferred:

Medical terminology, Insurance knowledge, Medical Front Office experience.