This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6905331

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is Northern Arizona\'s employer of choice!

This role actively supports and upholds the Citys stated mission and values. Under direction of the Deputy IT Director, employees of this class are expected to perform day-to-day activities associated with the Help Desk, within the Citys IT Division.

ADMINISTRATIVE DUTIES

• Supervisory: This position does not have any formal supervisory responsibilities.
• Budgetary: This position carries out day-to-day activities within approved budget.
• Strategic Planning: This position carries out day-to-day activities in order to reach the stated goals and objectives.
• Policies/Procedures: This position carries out day-to-day activities in accordance with established policies and procedures.
• Compliance: This position carries out day-to-day activities in accordance with Federal, State, and Local laws, rules, and regulations as well as City policies and procedures.
• Council Communications: This position carries out day-to-day activities in accordance with Councils adopted priorities and direction.
• Reporting: This job does note have duties related to reporting to Federal/State. Local agencies.

Examples of the Work Performed

• Provides exceptional customer service to both internal and external customers.
• Documents work order requests and resolutions in a timely fashion within the IT Ticketing Software.
• Works under the direction of Help Desk Team Lead and/or other internal IT teams to assist in larger projects as needed.
• Maintains the highest levels of confidentiality and security with regard to data access and confidential information.
• Assists with support of the City of Flagstaff Police Divisions devices and software.
• Assists with the Device Inventory Project
• Other duties as assigned.

HELP DESK

• May answer calls to the Help Desk phone line, monitor Email, greet and assist Help Desk walkup requests, closely monitor and address incoming Help Desk Tickets via the ticketing software.
• Provides front-line service to end-users on hardware and software related challenges.
• May assist with the annual device replacement cycle including installation and decommission of devices.