This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6788093

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rAccounts Receivable Specialist

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rLocation: Student Accounts

rRegular/Temporary: Regular

rJob ID: 608164

rFull/Part Time: Full-Time

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r Workplace Culture

NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

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Special Information

• This position requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

Job Description

This is a full-time, regular, benefit-eligible position at NAU, providing direct support to the SDAS department. The work hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. Regular and timely attendance is a must.

Resume, cover letter, and three professional references are required in addition to the application.

This position is responsible for supporting, coordinating and administering processes and procedures for delinquent Customer Accounts and campus based student loan accounts at the direction of the Accounts Receivable Manager of Student and Departmental Account Services (SDAS). Account Specialists counsel and advise customers regarding Customer Account and campus based loan processes and the most effective and economical means to maintain good standing. Communicate effectively and professionally with customers concerning customer account issues.

Provides exemplary customer service to internal and external customers - 55%

• Composes correspondence to customers requiring knowledge of procedures and practices in account receivables.
• Negotiates, reviews, and maintains payment arrangements for delinquent customer accounts by:
  • Assessing customers\' financial status when establishing payment arrangements.
  • Creating promissory notes using independent judgment within established limits.
• Contacting defaulted students and borrowers by letter and phone to collect past due amounts needed to bring the account current in accordance with the agreed payment arrangement.
• Providing follow-up as needed to ensure obligations are satisfied and/or to determine when an account should be escalated to a collection agency.
• Restructures or revises payment terms when necessary to ensure successful repayment.
• Provides proof of debt and resolves disputes regarding delinquent balances on customer accounts and campus based loans.
• Provides support for escalated calls and emails from customers in various situations that need to be researched and coordinated with other campus departments. Reviews, verifies, and analyzes student account customer service needs to provide account clarification and problem resolution.
• Recommends, reviews, and maintains processes for deferments, hardships and cancellations of campus based loans.

Analyze, Administer, and report on customer account receivables and loan balances - 25%

• Reviews delinquent accounts on a regular basis, providing ongoing written and telephone collection efforts.
• Provides recommendations to the Accounts Receivable Manager for any enrollment restrictions/exceptions.
• Researches and analyzes accounts and examines historical data to evaluate collection and payment history.
• Negotiates, reviews, and maintains settlement arrangements for delinquent customer accounts by:
  • Calculating sett ement offers based on customer account information.
  • Maintaining historical data of settlement arrangements offered, completed and/or expired.
• Monitors financial aging reports.

Ascertain and maintain up-to-date knowledge on accounts receivable regulation, policy, and procedures - 15%

• Maintains compliance with due diligence procedures and collection of delinquent Customer Accounts and campus based loans in accordance with Federal regulations and University policies and procedures.
• Maintains process and procedure manuals.

Other - 5%

• Other duties as assigned.

Minimum Qualifications

• High school degree.
• 1 year of relevant experience
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

Associate\'s degree in Business or related field and one year customer service experience; OR

Five years of related customer service and accounting experience with the ability to clearly communicate with diverse population.

Experience working with federal/state regulations in a post-secondary education atmosphere.

Demonstrated ability to work in a professional environment with strong communica