Duties/Responsibilities:

• Schedules and conducts multiple home visits per day (clustered in small geographic areas)

• Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation

• Responds to and, when needed, escalates member questions, as directed

• Properly documents findings in Healthfirst information systems

• Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed

• Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient

• Additional duties as assigned

Minimum Qualifications:

• High school diploma or GED

• Bilingual in English and Spanish

• Experience using health information systems to document or retrieve information

• Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel

• Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester

Preferred Qualifications:

• Prior experience in a field-based health care role (home visits a plus)

• Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-center

• Experience with geriatric or other frail populations, including their caregivers, or in a health care office

• Familiar with areas of NYC, Long Island, and/or lower Westchester

• A valid NYS driver's license or ID

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.