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Application Support Analyst 3

An Application Support Analyst (ASA) 3 at Arvest is responsible for ensuring the smooth operation of software applications, ultimately supporting the organizations goals and objectives. They demonstrate independence and professionalism while providing ongoing maintenance and support for multiple applications. The ASA 3 oversees the deployment and integration of complex applications, contributing to the stability and reliability of the organizations software infrastructure.

We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

What Youll Do at Arvest: (Other duties may be assigned.)

Provide daily operational support for application systems and independently resolve escalated support issues.

Perform research and evaluation to determine the best course of resolution for problems.

Implement, patch, test, and apply updates to complex solutions and applications.

Escalate issues appropriately.

Prepare and review supporting documentation.

Coordinate system implementation and releases by collaborating with development and engineering colleagues.

Participate in post-implementation reviews to ensure application effectiveness and reliability for the business.

Test new releases and products prior to installation.

Analyze problem trends and provide recommendation to management.

Directly assist users in resolving system problems and responding to questions.

Identify opportunities for improved process efficiency and productivity and provide recommendations to management.

Conduct training of support personnel.

Design and implement disaster recovery and business continuity plans at the application level.

Participate in on-call rotations as needed.

Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.