This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4222742

The story of Arvest is one of commitment started by our founders in 1961, with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers first as we continue to fulfill our mission People helping people find financial solutions for life.

Job Title: Mortgage Lender (Plan B)

Under the supervision and guidance of the assigned manager. The Mortgage Lender is responsible for advising an array of products for real estate loans for one to four-family homes for customers. As the decision-making resource for the customer, the incumbent provides professional guidance to customers in their search for financing. Detailed knowledge of the many products offered is critical to allow proper evaluation of all loan prospects. The Mortgage Lender should maximize the generation of revenue by utilizing all cross-selling opportunities. Finally, the incumbent must protect the banks loan assets by providing continual supervision for the loans under their accountability. Incumbents assigned to this mortgage lender role are those who earn more than half of their total compensation in the form of commissions as outlined by the Department of Labor.

We seek candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

What You Will Do at Arvest: (Other duties may be assigned.)

Develop referral sources to achieve and maintain an ongoing loan pipeline.

Identify the customer needs and advise the client of their home loan options. Recommend differing products based on customers\' needs and circumstances. Detailed knowledge of many products offered is critical to allow proper evaluation of all loan prospects. Know and follow the Arvest lending policy.

Build customer relationships by actively listening to customers to discover clues that might reveal referral opportunities.

Resolve all customer complaints personally or refer them to the proper area. Forward a copy of all written complaints to the manager.

Correspond with applicants, creditors, and third parties such as Title Company, Real Estate Agents, Insurance Agents, etc. Communicate all-important information and all changes to Arvest Mortgage.

Prepare, present, or participate in seminars or information presentations for Realtors, builders, etc. Become active in area community programs.

Stay current on all changes within the financial products industry and maintain a thorough knowledge of bank operations, credit and lending policies and procedures, and accounting and finance.

Understand and comply with bank policy, laws, regulations, and the bank\'s BSA/AML Program, as applicable to your job duties. This includes but is not limited to complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Supervisory Responsibilities: NA