Hands-on IT Manager

Farmington, Utah (on-site)

$130-160K/year

No Agencies or Sponsorship

We are looking for a proactive and experienced IT Manager to lead our technical teams, ensuring smooth operations, efficient project execution, and top-tier technical support across multiple office locations. The ideal candidate will be a hands-on leader, providing direct technical guidance and serving as an escalation point for complex issues. You will manage a team of 30-50 technicians, ensuring seamless IT operations while maintaining a focus on optimizing technology and operational efficiency.

We are seeking a leader who embodies our core values of collaboration, accountability, and customer focus. If you're a hands-on IT Manager with a strong technical background, a can-do attitude, and a passion for both technology and team leadership, we encourage you to apply and help drive our IT operations forward.

This position requires someone who thrives in a fast-paced, high-growth environment, with the ability to pivot quickly to resolve emergencies and guide the team through technical challenges. As IT Manager, you will work closely with other departments and leadership to align technology initiatives with the broader company goals.

Key Responsibilities:

• Team Leadership & Support:

• Manage a distributed team of 30-50 IT technicians across various U.S. offices, offering hands-on leadership and mentorship.

• Serve as the escalation point for unresolved technical issues, leveraging your own technical expertise to resolve them.

• Foster a positive, results-driven team culture, emphasizing personal accountability, continuous learning, and growth.

• Operational & Technical Optimization:

• Act as a key liaison between IT and operational teams to ensure smooth communication and collaboration.

• Continuously evaluate and improve technical processes to boost operational efficiency.

• Partner with leadership to identify and recommend new technologies that align with business goals.

• Project Management:

• Lead multiple IT projects, ensuring they meet deadlines, budgets, and performance goals.

• Provide clear and actionable direction to the team, ensuring effective project execution.

• Efficiently allocate resources and adjust plans as needed to accommodate shifting business needs.

• Crisis Management:

• Take charge during technical emergencies, resolving issues swiftly to minimize downtime.

• Be available to lead and support teams during off-hours when emergencies arise.

• Collaboration & Reporting:

• Work closely with senior leadership and participate in strategic meetings to provide insights on IT performance and technical direction.

• Collaborate with cross-functional teams to ensure technology initiatives support business objectives.

• Establish and track key performance metrics, ensuring the IT team delivers consistent results.

Key Qualifications:

• Proven experience managing teams of 30-50 technicians across multiple locations.

• Strong technical background in network, systems, or software engineering, with hands-on experience in troubleshooting and system management.

• Demonstrated ability to lead teams through technical challenges, providing both strategic direction and technical escalation support.

• Experience managing complex technical projects and ensuring timely, accurate completion.

• Excellent communication and interpersonal skills, with the ability to collaborate across departments and with customers.

• Ability to work in a fast-paced, dynamic environment, adapting quickly to emergencies or changes in priorities.

• Strong leadership and mentorship abilities, with a focus on building high-performing teams.

• Willingness to work non-standard hours when necessary, particularly during crises or critical issues.

Preferred Experience:

• Experience working in a fast-growing company.

• Familiarity with industry-standard IT performance metrics.

• Experience working closely with C-level executives and cross-functional teams.

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.