Job Description:

Job Title: Office Manager

Location: Farmington, Missouri

Department: Recovery Services

Employment Type: Full-time

Job Summary:

Are you looking for a rewarding career where you can make a real difference in people's lives? Join our team as an Office Manager and play a crucial role in supporting our mission to help individuals on their recovery journey. We're seeking a detail-oriented, compassionate, and organized professional to ensure our office runs smoothly and efficiently. If you have excellent communication skills, a talent for multitasking, and a passion for creating a positive work environment, this position offers an opportunity to contribute to meaningful change in your community.

As an Office Manager, you'll be responsible for overseeing daily operations, managing administrative tasks, and supporting clinical staff. Your duties will include coordinating intake processes, maintaining accurate records, and assisting with human resources functions. You'll also play a key role in creating a welcoming atmosphere for both team members and clients, ensuring that our office is a place where recovery and growth can flourish.

Farmington, Missouri offers a perfect blend of small-town charm and modern amenities. Known for its historic downtown, beautiful parks, and friendly community, Farmington provides an excellent quality of life. With easy access to outdoor recreation, cultural events, and a strong sense of community, it's an ideal place to build your career while enjoying a balanced lifestyle.

The Office Manager position offers…

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more

• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Paid Time Off - 29 days per year including vacation & holiday pay

• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

• Opportunity for professional growth and development

• Chance to make a positive impact in the lives of those in recovery

Key Responsibilities:

• Manage office operations to ensure efficiency and organization

• Coordinate intake processes, including screening, paperwork completion, and financial verification

• Support hiring managers with onboarding new team members

• Collaborate with the billing department to ensure timely processing of admissions, transfers, and discharges

• Provide administrative support to clinical staff, including document preparation and chart management

• Maintain positive relationships with referral sources, clients, and coworkers

• Supervise team members and foster a collaborative work environment

• Ensure compliance with confidentiality laws and agency policies

• Implement and maintain efficient filing systems and record-keeping procedures

• Assist in quality assurance by reviewing and correcting file/charting deficiencies

Education and/or Experience Qualifications:

• Bachelor's Degree in business management, administration, health management, or a closely related field from an accredited college or university OR

• High School education and four (4) years' experience in office duties and management

Additional Qualifications:

• Excellent verbal and written communication skills

• Advanced computer skills in Word & Excel

• Strong attention to detail and ability to manage multiple tasks while meeting deadlines

• Knowledge of confidentiality laws related to mental health and substance abuse treatment

• Ability to maintain a valid driver's license, acceptable driving record, and current auto insurance

• Must successfully complete a background check including criminal record, driving record, and abuse/neglect screening

• Must complete New Hire Orientation and all required training, including Relias, at the beginning of employment and annually thereafter

Keywords: Office Manager, Recovery Services, Administrative Support, Healthcare Administration, Mental Health, Substance Abuse Treatment, HIPAA Compliance, Team Leadership, Intake Coordination, Record Management

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees