Job Information
1st Financial Bank USA Operations Coordinator in Farmington, Connecticut
Operations Coordinator
Location Farmington, CT
Apply Now (https://phg.tbe.taleo.net/phg03/ats/careers/v2/applyRequisition?org=FFBUSA&cws=42&rid=1018)
Job Title: Operations Coordinator
Reports to : Fleet Operations Manager
Department/Team: Fleet Operations
Job Purpose
Motorlease is a fleet management company with a culture built on family values & a bold vision for the future. With over 75 years in business, we are a pioneer in the fleet leasing & fleet management industry with a customer centric focus. Motorlease offers a simple, high touch & high-value service that is individualized for our customers. We are committed to being a part of improving our customers' productivity & success.
As a member of the Operations team, you will be working closely with our Operations Coordinators as well as the Customer Experience team to provide our customers & our partners with superior customer service throughout the order & delivery process.
Job Responsibilities : Acquisitions & Delivery
Order Status
Receive, document & communicate order status updates from dealerships & manufacturers to stakeholders
Obtain & verify manufacturer acknowledgment of order & equipment
Enter order status information into database
Maintain ETA to driver status
Identify & track orders that fall outside of expected production timelines
Order Delivery
Work with dealership personnel to coordinate the pick up or delivery of vehicles to customers & their employees
Communicate expectations to our customers and our vendors to ensure deliveries occur within established guidelines
Maintain vehicle delivery & return paperwork, as well as monthly reporting
Work with internal staff to ensure the previous leased vehicle is scheduled for pick up & disposal
Coordinate & schedule internal delivery personnel
Team
Work collaboratively with all cross-functional groups, including management, customer support, business development & accounting
Provide overflow support for other team members to ensure that client needs are met
Assist with process improvement initiatives, improving workflow & identifying efficiencies & cost savings
What You'll Bring
Bachelor's degree preferred
Strong communication skills
Management of multiple tasks while maintaining a high quality of work
Ability to demonstrate ownership & responsibility
Ability to effectively interact at all levels of the organization as well as with external customers & vendors
Thrive working individually in a fast-paced environment in addition to working within a team
Strong computer skills including Microsoft Office Suite & CRM/Salesforce experience preferred
What Motorlease Offers
Salary: $40,000-$48,000
Benefits: Health Benefits, Paid Time Off, Retirement plans, Performance bonus & more
On-site, full time
We provide a highly competitive and comprehensive compensation and benefits program including medical insurance, generous paid leave program, 401(k) and much more!
Motorlease is an equal opportunity and affirmative action employer.
All qualified applicants will receive consideration without regard to their race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Motorlease participates in E-Verify
E-Verify Right to Work Poster (justice.gov) (https://www.justice.gov/crt/case-document/file/1133936/download#xd_co_f=ZmE0Y2I5NTMtMzkwMy00NzEzLTlhODgtZjZhM2UyNzIyNGI0)