Operations Coordinator

Location Farmington, CT

Apply Now (https://phg.tbe.taleo.net/phg03/ats/careers/v2/applyRequisition?org=FFBUSA&cws=42&rid=1018)

Job Title: Operations Coordinator

Reports to : Fleet Operations Manager

Department/Team: Fleet Operations

Job Purpose

Motorlease is a fleet management company with a culture built on family values & a bold vision for the future. With over 75 years in business, we are a pioneer in the fleet leasing & fleet management industry with a customer centric focus. Motorlease offers a simple, high touch & high-value service that is individualized for our customers. We are committed to being a part of improving our customers' productivity & success.

As a member of the Operations team, you will be working closely with our Operations Coordinators as well as the Customer Experience team to provide our customers & our partners with superior customer service throughout the order & delivery process.

Job Responsibilities : Acquisitions & Delivery

• Order Status

• Receive, document & communicate order status updates from dealerships & manufacturers to stakeholders

• Obtain & verify manufacturer acknowledgment of order & equipment

• Enter order status information into database

• Maintain ETA to driver status

• Identify & track orders that fall outside of expected production timelines

• Order Delivery

• Work with dealership personnel to coordinate the pick up or delivery of vehicles to customers & their employees

• Communicate expectations to our customers and our vendors to ensure deliveries occur within established guidelines

• Maintain vehicle delivery & return paperwork, as well as monthly reporting

• Work with internal staff to ensure the previous leased vehicle is scheduled for pick up & disposal

• Coordinate & schedule internal delivery personnel

• Team

• Work collaboratively with all cross-functional groups, including management, customer support, business development & accounting

• Provide overflow support for other team members to ensure that client needs are met

• Assist with process improvement initiatives, improving workflow & identifying efficiencies & cost savings

What You'll Bring

• Bachelor's degree preferred

• Strong communication skills

• Management of multiple tasks while maintaining a high quality of work

• Ability to demonstrate ownership & responsibility

• Ability to effectively interact at all levels of the organization as well as with external customers & vendors

• Thrive working individually in a fast-paced environment in addition to working within a team

• Strong computer skills including Microsoft Office Suite & CRM/Salesforce experience preferred

What Motorlease Offers

• Salary: $40,000-$48,000

• Benefits: Health Benefits, Paid Time Off, Retirement plans, Performance bonus & more

• On-site, full time

We provide a highly competitive and comprehensive compensation and benefits program including medical insurance, generous paid leave program, 401(k) and much more!

Motorlease is an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration without regard to their race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Motorlease participates in E-Verify

E-Verify Right to Work Poster (justice.gov) (https://www.justice.gov/crt/case-document/file/1133936/download#xd_co_f=ZmE0Y2I5NTMtMzkwMy00NzEzLTlhODgtZjZhM2UyNzIyNGI0)