JOB DESCRIPTION description for external Candidates FirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.About the OpportunityThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.Primary Functions - Listed in order of priority * Leads design, development, and implementation activities of effective training materials and programs by: * Reviewing and maintaining knowledge of present procedures, practices, and other departmental background information relative to the assignment developing and administering new policies and practices pertaining to the area being served * Developing and maintaining communications necessary to gain knowledge of changes in policies and procedures and incorporating these in the curriculum * Developing and maintaining broad knowledge of the learning technology available to support training; Design and develop plans for courses * * Design and develop training aids for course presentation and conducts training programs and assists with direct observations and reviews of student evaluations to ensure * Ability of instructors to conduct effective, easy-to-understand classroom training * Ability of instructors to explain Company policies applicable to training programs * Adherence to safety practices and procedures * Creating and managing an appropriate learning environment * Collects and analyzes feedback from supervision and students. From results received, makes recommendations to improve training * Mentors instructors through observation, providing feedback and written documentation * Observes post training performance of students and notes recommendations, performs student evaluations, and provides oral and written feedback * Assists in the administration of the training section by: * Maintaining training materials * Maintaining training attendance records * Assisting to coordinate training programs with associated departments * Maintaining knowledge of the training and tracking system to assist with student record maintenance * Submitting course, class, and registration information to allow ample time for student enrollment * Submitting required paperwork upon course completion * Communicates training and classroom activities, discussions with supervision, and outcomes of meetings attended * Complete projects by scheduled deadlines; communicates anticipated problems, suggesting alternative plans when appropriate * Assists in the work of a higher classification and performs other duties as assigned Experience - Previous experience/specific types of work required to perform the primary job functions * Demonstrated skill and ability to perform at the instructor level Skills and Knowledge - Specific skills and knowledge required to perform the primary job functions * General overall understanding of Energy Delivery and Lines operations including prior experience in lines operations. * Acts as a resource for the development and implementation of training programs ensuring adherence to Company, safety, and department policies and procedures * Assists with coordinating activities related to training instructors on proper operating and care of hardware, audio and visual equipment and stays abreast of current technology * Attends training seminars and related training for additional knowledge and skills, reads professional journals to upgrade knowledge of developments in the area of training * Demonstrated effective ability to develop, implement, and evaluate training programs * Skill to evaluate for content, accuracy, and clarity the training materials, student evaluations, memos, and reports written by instructors * Verbal communication skills to convey ideas, policies, and procedures in a clear, concise and understandable manner * Commitment to customer service is demonstrated in classroom and non-classroom environments * Identifies customers' needs and expectations and provides resolutions * Conducts needs analysis * Ability to accept and promote change * Ability to foster an environment among instructors that recognizes success and positively promotes improvement * Human relations skiTo view the full job description, click here