The Technical Communicator (TC) Manager oversees the TC department for all processes involved. This position requires industry related experience and knowledge in order to provide leadership/guidance to a team of Technical Communicators, who are the company's SMEs for troubleshooting machines companywide. The TC Manger will develop a good working relationship with all internal and external customers to provide resources to our service team. This position will ensure communications are expedited to service departments and prioritize an ongoing list of top priorities to review with our suppliers.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70-year presence in the marketplace!

Responsibilities:

• Collaborate with the TC team, vendors, and departments within the organization to identify areas of opportunity to increase efficiencies.

• Coach the TC team to increase the overall performance, efficiency, and team morale.

• Schedule and facilitate meetings with vendor reps to review product health issues, warranty issues, and new changes to processes.

• Monitor product issues to identify repetitive failures in a specific system or component.

• Continually build long-term strategy for the TC team.

• Collaborate with the Safety team to continue building out and updating safety protocols.

• Prepare and publish knowledge articles informing team of specific issue and documenting repair process.

• Work with BMC and supplier technical training departments to focus on training needs and processes.

• Performs other duties as assigned.

  Qualifications:

• Strong technical experience and training related to the field

• Proficient with Microsoft Office.

• Completion of Lead Yourself for internal candidates is preferred

• Strong analytical and problem-solving skills

• Excellent verbal and written communication skills.

• Strong organizational and decision-making skills.

• Able to handle multiple tasks.

• Detail-oriented.

  As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution

• Health Insurance – 3 plan options

• Health Savings Account – Employer contribution up to $1,300/year

• Dependent Care Flex Spending Account

• Dental Insurance – 2 plan options

• Vision Insurance

• Basic Life/AD&D and Supplemental Life Insurance

• Employer paid Short-Term Disability Coverage – 60% of base pay/salary

• Long-Term Disability Coverage

• Maternity / Paternity Benefits

• Holidays

• Paid Time Off (PTO)

• 401(K) Plan

• Employee Assistance Program (EAP) – including Health Coaching

• SmartDollar – employer paid financial planning program

• Legal Shield/ID Shield products

• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

  Butler Machinery Company Diversity & Inclusion Statement:

  Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

  EOE/Minorities/Females/Vet/Disability

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