Overview

Job Description

Project Manager is responsible for oversight and management of multiple parking locations and any guest service-related operations at respective locations. Provide professional, courteous, and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by ABM Parking Services. Manage and coordinate all activities related to the operation. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned.

Compensation: $65,000 - $70,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf) .

Primary Duties:

➢ Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and engaging all customers, patients, and visitors of the location.

➢ Manage and coordinate all activities related to service operations which includes volume monitoring for appropriate staffing, traffic control, volume tracking, database entry and operational performance corrections.

➢ Recommend measures to improve performance, guest satisfaction, and increase efficiency.

➢ Administer Corporate Service Standards and Hospital Service Expectations.

➢ Maintain established policies, procedures, objectives, quality assurance, safety, and environmental and infection control.

➢ Recruit and hire qualified applicants for each position, ensuring adequate staff to meet operational requirements.

➢ Ensure on-going training, promotions, performance reviews, driving evaluations, employment termination, and disciplinary measures are administered according to policy and procedure.

➢ Assist each guest into and out of their vehicles by opening/closing car doors, retrieving/storing wheelchairs/strollers, and belongings.

➢ Ensure quality assurance and management visibility at all times to maintain high standards of quality, reliability, and safety.

➢ Motivate and persuade team members to provide exceptional service.

➢ Ensure established dress code and hygiene guidelines, including being properly identified are consistently applied and followed.

➢ Act as liaison with client and hospital administration for communication of and preparation for peak and off- peak traffic flow (i.e. Holidays or excessive appointment days).

➢ Prepare schedules and compile payroll data

➢ Ensure labor and expenses are managed within budgetary guidelines.

➢ Conduct operational inspections and take action to implement functional improvements.

➢ Monitor traffic patterns and valet activity to prevent injuries and guest claims.

➢ Promptly investigate claims, providing support whether denied or approved.

➢ Investigate guest complaints and communicate resolution.

➢ Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary.

➢ Perform all valet-related tasks, as needed.

Essential Knowledge and Skills:

➢ Ability to act independently and make accurate decisions in alignment with ABM leadership expectations.

➢ High degree of ability controlling flows of traffic and valet lanes.

➢ High degree of attention required in preventing injury to others and damaging to vehicles when operating vehicles to and from location.

➢ Demonstrates exceptional service and interpersonal skills.

➢ Ability to calculate and balance numbers rapidly and accurately.

➢ Understand and respond appropriately to basic customer and employee inquiries.

➢ Ability to analyze, troubleshoot and solve problems,

➢ Must maintain confidentiality of patients, visitors, staff, and guests.

➢ Ability to operate equipment in assigned area.

Qualifications:

➢ Demonstrates knowledge and ability to interact with a database (MS Access),

➢ Data Entry and meticulous record keeping

➢ Proven ability to manage, train and develop a team.

➢ Proven experience building and maintaining professional working relationships.

➢ Proven background managing multi-task operations

➢ Ability to implement policies and procedures.

➢ Experience preparing and/or maintaining schedules and appropriate staffing levels.

➢ Effective verbal and non-verbal communication skills.

➢ Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid, or windy weather conditions for long periods of time.

Job Description

Project Manager is responsible for oversight and management of multiple parking locations and any guest service-related operations at respective locations. Provide professional, courteous, and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by ABM Parking Services. Manage and coordinate all activities related to the operation. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned.

Compensation: $65,000 - $70,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf) .

Primary Duties:

➢ Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and engaging all customers, patients, and visitors of the location.

➢ Manage and coordinate all activities related to service operations which includes volume monitoring for appropriate staffing, traffic control, volume tracking, database entry and operational performance corrections.

➢ Recommend measures to improve performance, guest satisfaction, and increase efficiency.

➢ Administer Corporate Service Standards and Hospital Service Expectations.

➢ Maintain established policies, procedures, objectives, quality assurance, safety, and environmental and infection control.

➢ Recruit and hire qualified applicants for each position, ensuring adequate staff to meet operational requirements.

➢ Ensure on-going training, promotions, performance reviews, driving evaluations, employment termination, and disciplinary measures are administered according to policy and procedure.

➢ Assist each guest into and out of their vehicles by opening/closing car doors, retrieving/storing wheelchairs/strollers, and belongings.

➢ Ensure quality assurance and management visibility at all times to maintain high standards of quality, reliability, and safety.

➢ Motivate and persuade team members to provide exceptional service.

➢ Ensure established dress code and hygiene guidelines, including being properly identified are consistently applied and followed.

➢ Act as liaison with client and hospital administration for communication of and preparation for peak and off- peak traffic flow (i.e. Holidays or excessive appointment days).

➢ Prepare schedules and compile payroll data

➢ Ensure labor and expenses are managed within budgetary guidelines.

➢ Conduct operational inspections and take action to implement functional improvements.

➢ Monitor traffic patterns and valet activity to prevent injuries and guest claims.

➢ Promptly investigate claims, providing support whether denied or approved.

➢ Investigate guest complaints and communicate resolution.

➢ Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary.

➢ Perform all valet-related tasks, as needed.

Essential Knowledge and Skills:

➢ Ability to act independently and make accurate decisions in alignment with ABM leadership expectations.

➢ High degree of ability controlling flows of traffic and valet lanes.

➢ High degree of attention required in preventing injury to others and damaging to vehicles when operating vehicles to and from location.

➢ Demonstrates exceptional service and interpersonal skills.

➢ Ability to calculate and balance numbers rapidly and accurately.

➢ Understand and respond appropriately to basic customer and employee inquiries.

➢ Ability to analyze, troubleshoot and solve problems,

➢ Must maintain confidentiality of patients, visitors, staff, and guests.

➢ Ability to operate equipment in assigned area.

Qualifications:

➢ Demonstrates knowledge and ability to interact with a database (MS Access),

➢ Data Entry and meticulous record keeping

➢ Proven ability to manage, train and develop a team.

➢ Proven experience building and maintaining professional working relationships.

➢ Proven background managing multi-task operations

➢ Ability to implement policies and procedures.

➢ Experience preparing and/or maintaining schedules and appropriate staffing levels.

➢ Effective verbal and non-verbal communication skills.

➢ Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid, or windy weather conditions for long periods of time.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.

REQNUMBER: 110830

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.