Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Twin Cities Dental Laboratory in Falcon Heights, MN for a Removable Manager.

The regular days for this position are 7:00 AM to 4:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Manages and maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members

• Communicates job expectations; planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

• Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements

• Work with laboratory leadership to develop and maintain budgets

• Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction and use as an opportunity to coach team members

Skills and Abilities Required:

• Must be able to read, write, speak and understand English

• Must have computer skills including typing and familiarity with Microsoft Office products

• Verbally communicate with all levels of staff, leadership and customers maintaining a positive demeanor and nurturing teamwork

• Comprehensive knowledge of all laboratory functions and product quality standards.

• Must be able to communicate with Dentists and office staff on the phone regarding cases and case consultation.

• Must be familiar with Performance Management processes, Project Management, Coaching, Quality Management, and Developing Standards

• Understands the importance of, and has the ability to, foster teamwork

• Takes initiative

• Has excellent listening and communication skills

Minimum Education and Experience Required:

• Required: High school diploma or equivalent

• Preferred: Minimum five (5) years’ experience in a removable department

• 3-5 years’ experience within the dental laboratory production environment or Dental Assistant degree with 1-3 years chairside experience.

• Required: Dental terminology knowledge in Removables and knowledge of work flow processes

• Preferred: Management experience

• Preferred: Customer Service experience

Qualifications

Education

Required

• High School or Equivalent or better

Experience

Required

• 5 years: Minimum five (5) years’ experience in a removable dental prosthesis fabrication department