Description Blaze is seeking an experienced Digital Banking Representative to join our team. This position is responsible for researching, maintaining, supporting, and onboarding both Blaze members and staff for all electronic products and services offered within our Digital Banking platform. The position works with multiple departments, management and vendor representatives to proactively and sustainably support our digital channels and members. Blaze is currently offering a bonus for DNA experience for $5,500 paid over a 2 year period, and $2,000 for Non-DNA experience paid over a 1 year period for all branch and member experience center positions. Major Duties and Responsibilities Provide high level technical product delivery to members using digital services. This includes triage of technical issues, setup and product education. Assist in new member digital onboarding Provide escalated member support for all digital products; member call back as needed. Create and maintain documentation for procedures of new and existing products Explain features and benefits of each product/service. Identify member needs. Collaborate with Member Payment Operations, Deposit Services, Member Experience Center and Branches to resolve member online and mobile service problems that hinder member satisfaction and continued use. Utilize vendor relationships including ongoing communication, incident escalation and resolution regarding SLA guidelines. Recommend improvements based upon product testing, member feedback, analytical conclusions and understanding of the business. Identify compliance and security risks and opportunities for general financial systems enhancements utilizing best practices and member and staff feedback. Other Duties Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control Exhibit Blaze's 5A culture - Ambassador, Achievement, Ambition, Ability and Attitude Regular and predictable attendance Perform other duties as assigned to support effective department operation Requirements Experience/Education/Certifications/Licenses High School degree or equivalent 1 to 3 years experience in digital product delivery, online, mobile or digital channels, preferably in the financial industry Demonstrated Knowledge Ability to: Handle multiple priorities and tasks, organize and plan Problem-solve even without all of the answers Be flexible and adaptable in an ever-changing environment Proficiency in Windows, major desktop browsers, iOS, Android OS, and Microsoft Office Apps (Word, Excel, PowerPoint) Technical proficiency in software navigation Core Banking Platform experience a plus Strong: Investigative skills; attention to detail; customer services skills Communication Skills Excellent communication skills (written and/or oral); courtesy and tact are essential elements of the job; work involves personal contact with members, regarding routine matters for the purposes of giving and obtaining information or instructions, updating, or referring. Physical Requirements Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs. Weekly schedule may include Saturday hours. SPIRE is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.