At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Job Description

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Manages the day to day clerical and clinical operations of the physician practice(s) and/or clinics. The position ensures the practice meets customer service and financial expectations.

• Supervises and motivates people, and promotes a “team” approach to problem solving, team development and goal setting within assigned areas.Performs management functions including interviewing, hiring, training, and evaluating staff. Counsels employees regarding employment, performance, promotion and termination in accordance with Human Resource policies.

• Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with all customers, internal and external.Seeks out opportunities for self development.Facilitates troubleshooting and follow up to ensure effective provider, staff, customer and peer relationships.

• Adheres to and holds accountable the established controls of quality, compliance and risk standards for the day to day operations of the practice.This includes management of supply chain activities including the ordering of supplies and maintaining inventory, while adhering to departmental budgets, as well as processes all invoices and bills for the office.This also includes ensuring compliance with Joint Commission and other regulatory or accrediting bodies.

• Functions as a key liaison for all new provider integration activities for the practice(s).

• Manages applicable revenue cycle processes, including work queues and coding compliance (and in some locations, may include copays, daily cash drawer, and bank deposits).

MINIMUM EDUCATION

Required Minimum Education: High School Diploma or GED

Preferred Education: 2 year /Associates Degree

Specialty/Major: Business, Healthcare, Related Field

Minimum Years and Type of Experience:

• 2 years of experience in a clinical environment (physician office preferred)

• 1 year of management experience (preferably in a healthcare setting) or a 2 year degree in business, healthcare or related field.

Other Knowledge, Skills and Abilities Required:

• Computer proficiency including MS Office, email.

Other Knowledge, Skills and Abilities Preferred:

• Electronic medical record (EMR) experience preferred

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com