Job Description:

TITLE : Network Technician

DIVISION : Information Technology Services (ITS)

DEPARTMENT : ITS Infrastructure/Unified Communications

BASIC FUNCTIONS : The Network Technician supports installing and maintaining Network and Voice Hardware and Software.

• Assist in the implementation and documentation of any network hardware and software to include, but not limited to:

• Routers, Switches, Wireless Controllers, Wireless Access Points, Unified Communication Controllers & Endpoints

• Cisco Catalyst Center, Cisco Umbrella, Cisco ISE, Avaya IP Office, HPE Aruba Mobility Manager

• Assist in Network/Voice Installs, Upgrades, and Moves.

• Maintain accurate network/voice hardware, software, and license inventory.

• Ensure security measures using ITIL processes for voice and data networks.

• Work with ITS team members to identify and solve infrastructure challenges.

PRIMARY RESPONSIBILITIES

To document, analyze, troubleshoot, install, maintain, and upgrade campus Network systems, including the Cisco data network and Avaya voice systems.

• Stay current with a variety of the field’s concepts, practices, and procedures.

• Inform peers and the Director of any changes in the field.

• Assist carriers with installing new voice and data circuits.

• Assist with configurations for buildings and new offices.

• Respond to trouble calls from campus users.

• Troubleshoot via telephone, office visits, or remote monitoring.

To be an active partner with our University Community.

• Promote an image of efficiency and courtesy throughout the University community consistent with the ITS department’s goals and mission.

• Attend seminars and related meetings to enhance knowledge and communication skills.

• Participate in regularly scheduled staff meetings.

To promote safe and secure working conditions.

• Promote the proper utilization of equipment and materials.

• Report any unsafe working conditions immediately to the supervisor.

UNUSUAL WORK CONDITIONS : Must be able to operate a motor vehicle and have a valid Driver's License. Must be able to lift 50 lbs., climb ladders, and be familiar with working in areas under construction.

EDUCATION : Bachelor's Degree in a related field OR Associate’s degree in a related field with two (2) years experience supporting data and voice networks.

KNOWLEDGE, SKILLS, AND EXPERIENCE :

• Must possess a working knowledge of Network & Voice Technologies.

• Minimum of 2 years of experience in a technical support role

• The ideal candidate will have excellent interpersonal skills and the ability to work as part of a larger team for the University's greater good.

• Must possess an excellent customer service orientation toward staff and campus users.

• Must be a motivated self-starter, especially in learning new hardware and technology.

PREFERED EXPERIENCE :

• Experience with Cisco Networking, Avaya VoIP, and HPE Wireless Networking

• Experience with Cisco Catalyst Center, Cisco Umbrella, Cisco ISE, Avaya IP Office, HPE Aruba Mobility Manager

• A current entry-level Cisco certification CCT, CCNA, or Network SUPERVISION OF PERSONNEL : None

REPORTS TO: Network Architect

This position is based at Fairfield University’s Fairfield, CT campus and is not eligible for immigration assistance. Please note this position works 10 months of the year with summers off.

Category:

ITS - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a Resume/CV . You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying.

Faculty Positions : If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description.

Staff positions : If you need to upload more than 5 documents, please either combine them to upload or email them to hr@fairfield.edu

Founded in 1942, Fairfield University is a modern, Jesuit Catholic University rooted in one of the world’s oldest intellectual and spiritual traditions. With campuses located in Fairfield, CT Bridgeport, CT, and Austin, TX, we strive to create a workforce that is rich in skill, knowledge, and pride in our work. Members of the Fairfield University community exhibit mutual respect, compassion, and inclusivity, aspiring to be a welcoming environment representative of an ever-changing and diverse global populace. As our University rises in national prominence, we are committed to fostering a healthy workplace and lifestyle for our employees. At Fairfield, the future is filled with opportunities as limitless as your potential, and they all begin with you.