Job Description:

DIVISION: Information Technology Services

DEPARTMENT: Information Technology Services

BASIC FUNCTION:

The ITS Business Analyst is a member of the Portfolio Management Office (PMO) team within ITS. This role encompasses being a department liaison, software tester, expert researcher, and operational support facilitator.

PRIMARY RESPONSIBILITIES:

Business Analysis and Operations:

• Working with a team of cross-functional University stakeholders, ITS analysts, developers, database administrators, network & system administrators, and the security team, identify and manage business and academic challenges that can be solved through technology.

• Design, document and test custom applications, research off-the-shelf solutions, and enhance the functionality of campus-wide systems, as well as academic and administrative department specific systems.

• Provide exceptional customer service, accurately track and report project status, and work effectively both independently and within teams.

• Assist project managers to manage multiple projects within ITS, continually assessing project priority, resource availability, budgets, and risks.

• Monitor ticketing system to efficiently triage requests, analyze what's needed to resolve requests, and assign them to appropriate resources, ensuring tickets are monitored throughout the day.

• May lead segments of larger projects, presentations, and communications.

Agile Methodology:

• Manage the Software Development Life Cycle (SDLC), including identifying use cases (user stories), generating backlogs, managing test plans, managing sprints, and controlling the release cycle & change control process.

• Validate functionality and track defects to ensure quality deliverables.

Continuous Improvement:

• Continuously monitor project status and performance, using dashboards and regular status reports to ensure transparency and accountability.

• Anticipate and address needs proactively without requiring direct instruction.

• Pursue continuous improvement and learning new skills.

Documentation and Training:

• Plan, organize, and define requirements, methods, and end user objectives, coordinate effort with team members, other IT staff, users, and vendors.

• Interview, analyze, and document end-user processes and systems requirements for enhancement and/or workflow improvements or new system development including documentation of ‘current state’ and 'future state’ business processes using standard process modeling tools.

• Create and maintain comprehensive project documentation, including design specifications, requirements documents, test plans, and go-live sign-off documentation.

• Provide end-user training and create user guides as needed.

Collaboration and Stakeholder Management:

• Work closely with application developers and campus partners to ensure priorities are clear, projects are on track, and roadblocks are addressed or escalated promptly.

• Manage the relationship with all internal and external stakeholders, modeling a professional attitude on behalf of ITS.

Risk Management:

• Identify and escalate project risks to management in a timely manner. Develop and implement risk mitigation strategies.

Operational Support and Issue Resolution:

Facilitate support and issue resolution between functional departments and vendors.

• Administer the intranet, manage helpdesk tickets, and create knowledge articles.

• Coordinate integration management for systems like event ticketing, student engagement, student advisory, study abroad, class scheduler, course administration, and e-commerce sites.

Additional Duties:

• Perform any other related duties as required or assigned, contributing to the overall success and efficiency of the ITS department.

KNOWLEDGE, SKILLS, & EXPERIENCE NEEDED:

• Experience: Minimum of 3 years of IT experience. Experience juggling multiple projects with competing timelines and priorities is essential. Prior experience in a higher education environment is a plus.

• Technical Skills: Working knowledge of the software development lifecycle and agile methodologies; coding skills are not necessary.

• Communication: Comfortable communicating up and down the chain of command and skilled at translating technical jargon for non-technical stakeholders.

• Analytical Skills: System-oriented thinker capable of understanding how various project components affect other department priorities. Strong attention to detail is crucial for reporting project status.

• Project Management: Experience with managing risks, developing risk mitigation strategies, and ensuring projects are delivered on time and within budget.

EDUCATION:

• Bachelor’s degree required; a graduate degree in IT, Computer Science, or a related field is preferred.

SUPERVISION OF PERSONNEL:

• To be determined based on project needs.

REPORTS TO:

• Director, ITS PMO

Category:

ITS - Admin

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Founded in 1942, Fairfield University is a modern, Jesuit Catholic University rooted in one of the world’s oldest intellectual and spiritual traditions. With campuses located in Fairfield, CT Bridgeport, CT, and Austin, TX, we strive to create a workforce that is rich in skill, knowledge, and pride in our work. Members of the Fairfield University community exhibit mutual respect, compassion, and inclusivity, aspiring to be a welcoming environment representative of an ever-changing and diverse global populace. As our University rises in national prominence, we are committed to fostering a healthy workplace and lifestyle for our employees. At Fairfield, the future is filled with opportunities as limitless as your potential, and they all begin with you.