Req ID: RQ170346

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACLC (T3)

Job Family: Software Development

Skills:

ServiceNow IT Service Management,ServiceNow Platform,ServiceNow Service Level Management,Software Development

Experience:

8 + years of related experience

Job Description:

Job Title: Developer, Technical Lead

GDIT has an opportunity for a dynamic and collaborative Developer, Technical Lead to join our team supporting the IT Service Management task order. This is part of an initiative for the Department of Veterans Affairs where GDIT has the primary responsibility for developing and supporting VA’s ServiceNow instance. We are responsible for the people, processes, and tools required to provide a healthy, reliable, scalable, interoperable, and adoptable Service Management solution inclusive of Platform and Software Configuration, Design and Development, Testing, Integration, Modernization, Expansion, Customization, Implementation, Provisioning, Auditing, Administration, Release Management, Code Reviews and Operations & Maintenance Support services.

We are looking for energetic individuals who want to enhance their professional career in a fast-paced federal environment doing cutting edge work in Shared Services, Agile Development, and Management Consulting. In this role, you will work as part of a multi-disciplinary team of software developers and other IT professionals to support, maintain, and enhance the ServiceNow ITSM application in support of the VA mission. You will join a highly collaborative team focused on delivering high value to its customers. You will work in close cooperation with other developers, managers and product owners on project teams, as well as work independently on smaller efforts with limited direct supervision.

Responsibilities

• Develop, maintain and enhance applications on the ServiceNow ITSM platform

• Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflow.

• Support the team in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc.

• Collaborates effectively with ServiceNow users and Stakeholders to develop solutions and execute changes.

• Maintain the procedures document to identify improvements of the processes, standards, policies, working methods, and tools and ensure that the tool configuration consistency across development, testing and production environments.

• Prepare and maintain up to date documentation for internal and external customers.

• Be available for on-call rotation to support any production issues impacting ServiceNow or its related systems within the enterprise supported by the team.

• Perform unit testing and assist with quality assurance.

• Collaborate with DevOps and infrastructure teams to create sound automation solutions. Troubleshoot automation issues and find practical solutions to address barriers, enabling forward movement in the application lifecycle.

• Support and enhance reporting solutions both within ServiceNow and through external reporting solutions to support the customer's requirements.

• Contribute to the team’s efforts to consistently meet the KPIs and goals set by the customer

• Communicate with the customer in non-technical terms, understand their business requirements, and provide suitable solutions.

• Work on continuous improvement by sharing experiences and knowledge within the team

• Provide quality and consistent service to the customer.

Job Location: Remote 100%

Required Qualifications/Skills

• 8 years of experience and a bachelor’s degree, or 16 years of experience with no degree.

• Demonstrated experience in delivering high value solutions from your customer’s perspective with a minimum of 5 years of direct experience with ServiceNow platform strategy, design, and operational execution.

• 2+ years prior experience within the last 4 years implementing and deploying applications within the core suite of ITSM applications (Incident, Problem, Change, Knowledge, CMDB), to include reports. This must include development experience with the ServiceNow APIs and using them to create or modify applications.

• ServiceNow Certified System Administrator certification

• ServiceNow Certified Application Developer certification

• Multiple ServiceNow implementations across domains (e.g., ITOM, ITBM) in the ServiceNow Administrator role

• Experience working in a Scaled Agile Framework (SAFe) environment

• Must be able to obtain and maintain Public Trust prior to start

• Visa sponsorship will not be provided for this position.

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Full-flex work week to own your priorities at work and at home

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

• Challenging work that makes a real impact on the world around you

#GDITCareers #ServiceNow

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.