+-----------------------------------------------------------------------+ | Summary | | | | FHC is a growing company, and we want you to be part of it. We have | | been in business for over 25 years, are family-owned, and are seeking | | motivated and compassionate individuals who strive to provide | | exceptional customer experiences and services while complying with | | federal and state guidelines. FHC offers comprehensive training, | | opportunities for career advancement, a collaborative working | | environment, and the ability to learn and use new applications and | | databases. Our safety protocols meet or exceed mandated standards. | | FHC offers paid holidays, sick time, and competitive vacation time. | | | | Essential Functions | | | | Reasonable accommodation may be made to enable individuals with | | disabilities to perform these essential functions. | | | | - Establish contact with customers to recover delinquencies and | | offer available solutions to repay their accounts placed with | | FHC. | | - Locate/skip-trace customers using state of the art skip-tracing | | tools combined with internet access. | | - Record accurate and detailed notes, maintaining log of | | communication and all collection activities for each file. | | - Ensure all performance deadlines, objectives, and goals are met | | as set by department standards. | | - Adhere to consumer protection laws and FHC's standard practices | | and policies. | | | | | | | | Competencies | | | | - Must possess excellent verbal negotiation, customer service and | | persuasion skills. | | - Well organized, results driven, and able to work in a high volume | | and fast-paced office environment. | | - Flexibility to adapt and resolve challenging situations calmly | | and professionally. | | - Ability to prioritize and manage multiple tasks, exercising sound | | judgement. | | - Applicants are required to pass a background check. | | - Ability to work required full time schedule, consisting of 3 | | shifts 8am-4:30pm EST and 2 shifts 11:30am-8pm EST. and | | potentially ad hoc Saturdays (8am-12pm). | | - Attendance and punctuality are a must.(Reliable transportation | | is required.) | | | | | | | | Work Environment | | | | Federal and State contractor Call/ ontact Center. | | | | In office either Exeter, NH or North Andover, MA. | | | | | | | | | | | | | | | | | | | | * * | | | | WFH Requirements: | | | | - This role does not supportremote work. | | | | | | | | Preferred Experience, Education and Experience | | | | - Previous experience in Debt Collection Recoveries, Sales, | | Telephone Customer Service, Telemarketing, Banking, Financial | | Services, Call Center, or billing preferred, but not required. | | - Proficiency with Internet Explorer, Microsoft Excel and Word, | | Outlook email, and Adobe Acrobat | | - High school diploma or equivalent. | | - Will be required to pass Federal background screening and/or | | state level criminal background screening. | | | | | | | | Physical/Mental Demands | | | | - Physical Demands - While performing the duties of this role, an | | employee is frequently required to sit, talk, or hear, in person | | and by telephone; use hands to operate standard office equipment; | | reach with hands and arms. The employee could occasionally be | | required to or stand at their PC for the entirety of their shift. | | Specific vision abilities required by this job include close | | vision and the ability to adjust focus. Abilities to stare at | | computer during the entirety of their shift. | | - Mental Demands - While performing the duties of this role, | | employees are regularly required to use written and oral | | communication skills; read and interpret data, information, and | | documents; analyze and solve problems; observe and interpret | | situations; learn and apply new information or skills; perform | | highly detailed work on multiple, concurrent tasks; work under | | intensive deadlines; and interact with vendors and staff in the | | course of work. | | | | If you need an accommodation as part of the employment process, | | please contact Human Resources at[hr@fhcann.com]{target="_blank"}. | |