Description We are offering a short term contract employment opportunity for a Patient Service Representative in Everett, Washington, within the Healthcare/NHS industry. The primary role of this position is to ensure a high level of patient satisfaction by managing administrative tasks, coordinating appointments, and facilitating communication between patients, caregivers, and medical professionals.

Responsibilities:

• Greet patients and their families warmly, ensuring a comforting atmosphere within the oncology clinic.

• Efficiently schedule and confirm appointments for patients utilizing electronic systems.

• Verify patient insurance information and assist with insurance-related inquiries.

• Collect patient co-payments, deductibles, and payments for services rendered, and assist with billing inquiries.

• Maintain accurate patient records in compliance with healthcare privacy regulations such as HIPAA.

• Act as a liaison, relaying messages and information between patients, caregivers, and medical staff.

• Handle general administrative tasks such as managing phone calls, overseeing office supplies, and maintaining an organized reception area.

• Collaborate effectively with oncologists, nurses, and other healthcare professionals to coordinate patient care.

• Display empathy and compassion in addressing patient concerns, ensuring their needs are met promptly.

• Manage multiple tasks and handle inbound telephone calls professionally, complying with HIPAA patient privacy rules.

• Schedule patient appointments using electronic medical record systems. Requirements • Proven experience in handling inbound telephone calls, demonstrating excellent communication and customer service skills

• Ability to multitask effectively in a fast-paced healthcare environment

• Proficiency in using Electronic Medical Record (EMR) software to manage patient data

• Strong understanding and adherence to HIPAA Compliance, particularly the Patient Privacy Rule, safeguarding sensitive patient information

• Experience in scheduling patient appointments, ensuring efficient and coordinated care delivery TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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