Job Description

Insight Global's client is looking to bring on a Service Desk/Endpoint Services Manager. This role manages the day-to-day operations of the Service Desk and Endpoint Services teams to ensure users receive the support they require and system administration of all endpoint devices, including hardware and software. You will be responsible for managing a team of 9 Level One support, located in Evanston and India. Responsible for ensuring all requests to the Service Desk are responded to within service level agreements, issues are address in a timely fashion and develop the skills and abilities of the team members. The team is currently assisting with the migration from on-prem Jira to ServiceNow. The team is looking for someone to push this project across the finish line and ensure they are assisting with incident set up and service request management. You will assist the team with setting priorities, thinking in a broader scope to improve service to customers, and constantly looking at backlog to ensure requests are moving through the service desk team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• Bachelor's degree in computer science, information systems, etc. or equivalent work experience

• 3-5 years of experience with ServiceNow, specifically incident set up and service request management

• 3 years of working experience in the ITIL Framework, pertaining to incident, problem, change, asset, and service level management

• 7 years working with:

-- Windows Operating Systems (10/11)

-- MacBooks with iOS (Catalina and above)

-- Microsoft Office 365 (Word, Excel, Teams, PowerPoint, Outlook, OneDrive, etc.)

-- Adobe Creative Cloud 6.0 (Acrobat, Photoshop, Illustrator, InDesign)

-- Microsoft AVD (Azure Virtual Desktop)

-- SCCM & InTune

-- Desktop Patch Management

-- Software/operating system update packaging and deployment

• Experience managing and onsite & remote team - Experience migrating from on-prem Jira to ServiceNow null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.