Company :

Job Description :

Please join us for our network wide career expo!

Wednesday, September 25 from 3pm-7pm at Gannon University

The event will take place in the Waldron Campus Center in the Yehl Ballroom

Located at 628 Peach Street Erie, PA 16501 .

We are offering a variety of exciting positions, and we're always looking for talented individuals to join our team.

• To be considered for a role, you must meet the minimum qualifications for the position at the time of your interview.

• Depending on the specific position and your qualifications, you may be eligible for a sign-on bonus.

AHN Leadership and our Talent Acquisition team will be available to discuss your career goals and explore the opportunities that align with your skills and experience.

For more details and to register, please visit: Careers.highmarkhealth.org/events (http://Careers.highmarkhealth.org/events%20)

We look forward to meeting you!

GENERAL OVERVIEW:

This job is responsible for answering calls received into the centralized call center. The Representative will use the appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible. This level of representative will handle routine inquiries which will have a well-defined protocol as well as some more complex inquiries.

ESSENTIAL RESPONSIBILITIES

• Phone work - Assisting patients with all requests and specialties during business hours (8:00am-5:00pm). Promptly answers a multiple line telephone system and processes complex medical service requests in a confidential manner with strict adherence to policies and procedures.Ascertains the reason for a patient's call. Follows established protocol and uses independent judgment to appropriately refer a patient to a physician or specialist as necessary. Maintains department productivity levels for customer satisfaction. (85%)

• Working with leadership on professional development, Maintains department productivity levels for customer satisfaction. (10%)

• Performs other duties as assigned or required by management. (5%)

QUALIFICATIONS:

Minimum

• High School/GED

• Customer service OR Physician schedulingexperience

Preferred

• 1 year in a Call Center role

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J249329