SUMMARY

Maintains the hotel guest rooms in a high level of cleanliness in accordance with company and franchise standards and provides excellent customer service to the hotel guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Cleans and sanitizes assigned guest rooms in accordance with company and franchise policy.  Ensures fresh linens are used daily, required materials and supplies are restocked as needed, furniture and fixtures are cleaned and dusted, bathroom fixtures are cleaned and sanitized daily, floors are cleaned and carpets are vacuumed daily.
• Thoroughly prepares housekeeping cart daily to minimize trips to storage areas/laundry.
• Ensures hotel equipment, such as carts and vacuums, are maintained properly and secured.
• Ensures cleaning supplies and chemicals are used correctly and all bottles are properly labeled in accordance with the chemical policy.
• Provides excellent customer service that goes above and beyond, to the hotels guests.  Conducts themselves in a professional manner at all times.  Observes the company's 10-4 rule.  Immediately addresses guest's requests.
• Properly attired in uniform and nametag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. 
• Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times.  Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures.  Observes guest and hotel confidentiality procedures.  Uses the hotel safe lifting procedures.  Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel.  Participates in training initiatives and skill development.

• Completes any other task requested by a supervisor, including training new associates.

   

*QUALIFICATIONS * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma preferred but not required.

*PHYSICAL DEMANDS /WORK ENVIRONMENT  *The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• Is required to stand, walk, push/pull equipment, use arm, leg, and back muscles for extended periods; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell.

• Must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

• The associate is regularly exposed to toxic or caustic chemicals, hazardous materials and waste.  The associate is exposed to wet and/or humid conditions, fumes or airborne particles, risk of electrical shock and vibration.  The associate occasionally works in outside weather conditions.

Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. *You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". * Please be sure to identify PA CareerLink as your referral source.