DMV COMPLIANCE CLERK

(Job ID: 44572)

Location: US:NH:EPPING

Occupation Category: 43-0000 Office and Administrative Support OccupationsEmployment Type: FULL-TIMEPost Date: 11/08/2024

Close Date: 12/05/2024

Salary: 17.810-23.390 USD

State of New Hampshire Job Posting

Department of Safety

Division of Motor Vehicles

315 Calef Highway, Epping, NH 03042

DMV COMPLIANCE CLERK

(License Clerks-2)

Position #10602

The pay range for this position is $17.81- $23.39 per hour

The State of New Hampshire, Department of Safety, Division of Motor Vehicles has a full-time vacancy for License Clerk-2, SOC Title 43-4030 LICENSE CLERKS-2, which has a 37.5/40 hour work week and is considered non-exempt. This is a grant funded position and subject to renewal every two years.

SUMMARY:

Provides first-rate customer service to the public as a Division of Motor Vehicles (DMV) representative by performing administrative, compliance, and procedural functions for various permitting, licensing, registration, and related transactions. Interprets and explains state and federal laws, New Hampshire State Vehicle Codes, policies, and procedures to ensure the proper execution of associated official transactions. Applies a thorough understanding of state regulations to validate the authenticity of official documentation.

YOUR EXPERIENCE COUNTS:

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education: High school diploma or high school equivalency credential. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Two years of experience in a position involving public contact work such as a license clerk, bank teller, retail clerk or other similar mercantile cash-based work. Each year of work experience may be substituted for one year of required formal education.

License/Certification: Valid drivers license and/or access to transportation for statewide travel.

Special Requirements:

1.Candidate(s) will undergo a background investigation, including motor vehicle record and fingerprint-based criminal record checks, to validate suitability for exposure to confidential and financial information.

2. Selected candidates will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training with weekly evaluations to ensure compatibility, suitability, and ability to learn the complex motor vehicle operational and administrative processes, computer systems, forms, and transaction types while providing first-rate customer service in an expedient, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon completing all aspects of the training program within the first six months successfully.

3.

May be required to work a flexible schedule, including, but not limited to, early morning, evening, and/or weekend hours. May also be required to travel throughout the state and work at various satellite offices for periods of time.

RESPONSIBILITIES

:

Applies knowledge of legal, state-specific regulations and documentation requirements in reviewing, validating, and processing a variety of motor vehicle requests, including applications for new and renewed title transfers, state identification cards, driver licenses, RealID, motor vehicle and boat registrations, various permits, driver records, and accident reports, etc. Ensures that all required documentation is valid, that forms are accurately comp