Job Information
Motion Recruitment Partners Technical Support Specialist in Enon, Ohio
Technical Support Specialist
Enon, OH
Onsite
Contract
$20/hr - $23/hr
Our client is seeking a Technical Support Specialist for a 12-month contract in Enon, OH. You will be working an onsite schedule.
Contract Duration: 12 Months
Required Skills & Experience
Associate degree in Computer Networking or 2 years of related experience
Specialized training in network communication, PC architecture and application support
Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices
Knowledge of non-standard equipment that is not connected to the Speedway network
Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made
Ability to research and resolve issues
Capable of working in a fast-paced environment
Excellent verbal communication skills and the ability to explain technical information in laymans terms
Well organized with the ability to work under pressure and meet tight deadlines
Excellent understanding of intra-department functions and operations
Ability to perform repeated bending, standing and reaching
Ability to occasionally lift up to 40 pounds
Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department
Prior help desk experience preferred
What You Will Be Doing
Use remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
Manage simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
Monitor the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
Identify and corrects issues before a location is aware of a problem using cloud and web-based applications
Determine the best course of action to improve performance and efficiency of store systems, equipment and applications
Provide accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
Understand and complete proper processes when installing software
Direct field personnel in installing new equipment that is going on the store network
Configure and upgrades software on newly installed devices
Implement software changes for fuel dispensers and fuel tanks
Set up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
Provide troubleshooting by using remote tools connected to other legacy networks
Manage multiple tickets and works them in order of emergency to lowest priority
Identify re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
Read, interpret and follow procedures described in the internal knowledge base
Provide documentation for knowledge base articles
Work with third-party help desk vendors as applicable
Maintain inventories and orders parts as needed
Provide phone support as needed
Attend training classes as required to stay current with new equipment troubleshooting procedures and technology
Initiate timely communication of critical events to Store Support Team Leads
Complete other duties, including special projects, as assigned by Management
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Jamie Prater
Specialization: Technical Support
Motion Recruitment Partners
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