Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

DISH is seeking a highly motivated Instructional Support Strategist to support the organization and deployment of CXO training deliverables On-site at our Denver location. The team works closely with multiple business and operations stakeholders throughout project life cycles, and we’re actively engaged in supporting all lines of business, including TV and Retail Wireless. In this role, you will have the opportunity to grow in a fast-paced environment, and you will support the launch of new initiatives. When designing trainings, you’ll align content with our business direction.

Key Responsibilities:

• Organize and maintain a repository of training content, ensuring easy access and version control for trainers and learners

• Oversee the training LMS, including user management, content upload, reporting, and troubleshooting, to support the delivery of online training

• Support multiple training projects simultaneously, including planning, scheduling, resource allocation, and coordination, to ensure timely and successful completion

• Ideate and execute internal communication and training strategies that align with business objectives

• Design online, instructor-led, and blended training materials for individual courses and comprehensive curricula; including writing agendas, objectives, scripting, activities, and assessments

• Develop courses using Articulate Storyline, RISE, Google Suite, Adobe InDesign, and other applications

• Update existing material when needed and adapt instructional materials for various formats

• Manage curricula tracks including researching training needs to establish objectives, requirements and strategies, design outlines, create communication plans, and evaluate effectiveness through Kirkpatrick's model of evaluation

• Maintain existing curriculum materials by revising/editing content to ensure a quality end product

Skills, Experience and Requirements

Education and Experience:

• Bachelor’s degree from a four-year college or university, preferably in education, instructional design, or similar and at least 1 year of experience working in a corporate environment

Skills and Qualifications:

• Knowledge of adult learning principles and the ability to apply them in real-world training design

• Experience with Instructional Design and the Articulate suite

• Excellent verbal and written communication skills

• An intermediate-to-advanced understanding of business operations

• Project management or PMP skills in order to facilitate a project from conception to measuring its success

• Ability to work on projects independently and within a team

• Ability to learn quickly, multi-task, prioritize, work under pressure, and adapt to a rapidly changing environment

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.